Source-to-Contract Software Support Specialist

Accountabilities

- Assist with the configuration, administration, and ongoing maintenance of supplier management platforms, bidding tools, and contract lifecycle management systems.

- Support ongoing user training and help stakeholders understand system functionality, processes, and requirements.

- Maintain supplier records, integrations, and attributes across property accounting systems, ensuring data accuracy and compliance with applicable owner requirements.

- Develop and maintain working knowledge of system-driven supplier qualification and compliance requirements to promote consistent process execution.

- Manage the Help Desk queue and respond to tickets and emails within established service-level expectations.

- Partner with Accounting, IT, operations, and other stakeholders to communicate system changes and ensure processes are understood and followed.

- Investigate routine technical issues and escalate complex or high-priority matters to senior support specialists or management when appropriate.

- Prepare financial, administrative, operational, and other reports and analyses as assigned.

- Participate in continuous improvement initiatives by reviewing system configurations and providing feedback on support processes.

- Maintain productive relationships with internal team members and technology partners to support reliable and consistent system execution.

Requirements

- College degree in a related field, or an equivalent combination of education and relevant experience.

- Previous experience with procurement systems, supplier management, compliance technology, or a related technical support function is preferred but not required.

- Strong written and verbal communication skills, with the ability to communicate effectively with technical and cross-functional stakeholders.

- Proficiency with word processing, spreadsheet, and database management tools.

- Basic mathematical skills and the ability to work accurately with financial records, budgets, and other fiscal information.

- Strong attention to detail and reliable follow-through when completing system support and administrative tasks.

- Comfortable managing a Help Desk queue and responding to routine technical support requests within established SLAs.

- Strong organizational and prioritization skills, with the ability to manage multiple ongoing system support requests.

- Eagerness to learn source-to-contract, procurement, supplier management, and compliance technologies.

- Openness to coaching and guidance from senior team members while developing technical expertise.

- Ability to work collaboratively with colleagues across Accounting, IT, operations, and other business functions.

- Ability to work remotely within the United States, excluding Alaska.

Benefits

- Compensation: $27.00–$28.50 per hour, with actual pay determined by factors including experience, skills, business requirements, and geographic location.

- Bonus opportunity: Eligibility for applicable quarterly or annual performance-based incentive programs.

- Healthcare: Medical, dental, vision, disability, and life insurance benefits, including low-cost employee-only medical coverage.

- Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires, with additional vacation accrual based on tenure.

- Additional time off: Birthday off after one year of service and a six-week paid sabbatical after 10 years of service, recurring every five years thereafter.

- Retirement: 401(k) plan with company matching contributions of up to 6% of pay after six months of service.

- Family benefits: Paid parental leave and lifetime fertility benefit reimbursement of up to $10,000, including adoption and surrogacy.

- Wellness and protection: Employee Assistance Program, critical illness, accident, hospital indemnity, pet insurance, and legal plans.

- Work arrangement: Fully remote position within the United States, except Alaska.

- Professional environment: Collaborative culture focused on integrity, accountability, service, teamwork, professional development, and continuous learning.

- Community support: Charitable giving programs and related employee benefits.

How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
 Why Apply Through Jobgether? 
 
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
 
 
#LI-CL1