About this role
- Open and close shift in accordance with managers checklist.
- Initiate aggressive guest interaction through seeking and soliciting feedback from guests.
- Train, maintain and enforce all Marriott service standards using use records, menus and appropriate reference materials.
- Properly execute revenue and check control procedures on shift.
- Handle daily associate relations (e.g., scheduling, time adjustments).
- Maintain a safe and sanitary work environment for all associates and guests.
- Gather and implement all proper tools for running shift, (e.g., schedules, floor plans, reservations, checks).
- Find solutions for problems such as call outs, last minute bookings or any other daily problems that may arise.
- During shift, ensure that guests are satisfied by assisting with serving, seating, and communication with kitchen and by striving to speak to all guests.
- Be on the floor during entire meal classes and ensure adequate coverage.
- Conduct taste panels and menu classes on a daily basis for restaurant.
- Ensure that only a quality product is being served.
- Monitor hours and staffing on a daily basis, for restaurant, with accurate scheduling in line with forecast and budget guidelines.
- Ensure all side work is done on daily basis.
- Maintain proper associate uniform standards.
- Manage an effective repair and maintenance program through the use of work orders, inspections, etc.
- Assist any associate in his/her job performance, when required, to ensure guest satisfaction.
- Understand and teach empowerment principles to ensure guest satisfaction.
- Exercise station rotation to ensure stations are distributed fairly.
- Implement an effective training program for new and current associates using use records, menus and appropriate reference manuals.
- Encourage problem solving by associates through proper training and empowerment.
- Establish effective communication with associates to gain their trust and respect.
- Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Marriotts Guarantee of Fair Treatment policy.
- Attend restaurant associate meetings.
- Demonstrate positive inter-departmental relations.
- Communicative directly, and/or through the use of the log book, to next shift supervisor.
- Identify and recommend incentive programs, new ideas and methods of operation.
- Implement and follow through on all bookings of restaurant parties and room service hospitality suites and effectively communicate to all managers.
- Assist in the development and execution of the marketing plan of assigned outlets.
Qualifications
- Minimum of two years food service or related hospitality management experience.
- Written/verbal communication skills.
- Demonstrated leadership qualities.
- Able to work with teams.
- Basic technical knowledge of restaurant operations.
- Demonstrated hospitality skills.
- Demonstrated strong work ethic.