Contact Centre Trainer

IVC EvidensiaDunfermline, ScotlandOn-siteFull-timeMid level, 2–5 yearsListed 3 days ago

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About this role

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
 
As part of Central Functions, you will be part of the teams that support and enable our network of over 2,500 practices across 20 countries, driving operational excellence, innovation and strategic impact across the business.
 
Whether your expertise is in Finance, HR, Technology, Marketing, Data, Legal, Operations or another specialist area, your work will help support colleagues and practices to deliver outstanding care to animals and their owners.
 
About the Team
 
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How You’ll Make a Difference
 
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Working Pattern
 
* [Hours per week]
* [Working arrangement - office, hybrid or remote]
* [Travel requirements]
* [Additional requirements]
 
Key Responsibilities
 
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You Might Be a Great Fit If...
 
You are a capable and collaborative professional who brings:
 
* Experience and expertise relevant to your function
* Strong communication and relationship-building skills
* The ability to manage priorities and deliver high-quality work in a fast-paced environment
* A proactive approach to problem solving and continuous improvement
* A commitment to supporting colleagues, practices and business performance
 
How We’ll Support You
 
At inspiring vet care, we’re committed to supporting your development and wellbeing. When you join us, you’ll benefit from:
 
* A role with meaningful impact supporting thousands of colleagues and practices
* Clear career pathways with progression opportunities across the wider inspiring vet care Group
* Ongoing learning and development supported by experienced colleagues and specialist teams
* Access to internal networks, development programmes and professional growth opportunities
* A collaborative, values-led culture focused on care, innovation and continuous improvement
 
What We Offer Our Team
 
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* Healthcare Cash Plan
* Cycle to Work scheme
* Green Cars salary sacrifice scheme
* Voluntary benefits: choose from a range of benefits to suit you
* Discounted staff pet care
* Access to discounts and cashback with hundreds of participating retailers
 
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.
 
Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.