Food Industry Coordinator

Position Summary:

General Coverage: This role requires flexibility due to donor needs and Philabundance events.

The Food Sourcing department is responsible for enacting various strategies across the food system to acquire both non-perishable and perishable food to meet our neighbors needs. This team develops ongoing relationships with various food vendors and food donors to source food. The Food Industry Coordinators main duties are to assist the Manager, Food Industry and Government Commodities with the vetting, transporting, and receipt of Food Industry donations.

Competencies:

- Accountability: reliable, honest, and transparent; regularly makes commitments and takes ownership of responsibilities.

- Effective Communication: conveys information clearly, with respect and integrity, using a professional manner and the appropriate means and channels for audience and subject matter.

- Agility: maintains efficiency in a changing work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures.

- Quality: Work is organized, accurate and neat. The employee displays a commitment to excellence, checks work and learns from mistakes and seeks feedback to improve quality as needed.

- Engagement: contributes to the success of the organization by embracing teamwork, taking initiative on tasks and problem-resolution, and seeking out learning opportunities.

Primary Responsibilities:

- Assist Manager, Food Industry and Government Commodities as needed to develop and foster ongoing relationships with Food Industry donors through phone/email communication

- Monitor Donate Food email inbox to react quickly to any incoming food donation offers

- Create, update, and maintain all systematic Donor Information as needed

- Create, update, and maintain all systematic Donation Orders (DOs) as needed

- Work with Manager, Food Industry and Government Commodities to monitor amount of donated product in the warehouse and balance that with incoming and outgoing inventory

- Collaborate across departments to ensure best practices are followed to effectively steward food donation relationships; assist Manager Food Industry and Government Commodities with cultivating donor relationships and opportunities as needed

- Work across departments with Community Partnerships, Transportation, Inventory Control/Quality Control, and Warehousing as needed for all incoming Food Industry donations

- Professionally represent Philabundance while working with Food Industry donors and other external organizations

- Trouble-shoot to quickly resolve any Food Industry donor issues as they arise, including support between Warehousing, Transportation, and Third-Party Logistic Partners

- Support Food Industry team to build relationships with food industry partners and business community members

- Assist Warehousing and Inventory Control/Quality Control teams as needed to maintain effective and efficient receiving practices, standard operating procedures including but not limited to donor and product identification, accurate product counts, and safe product handling

- Ability to leverage work habits to incorporate efficiencies, prompt response, data analysis and organizational requirements.

- Manage the integrity and timely reporting required with donors and partners

- Execution of competing priorities with consideration for complex needs such as location, temperature, and capacity.

- Strong and creative problem resolution is expected; coordinate with internal departments and collaborate with agencies as needed to reach goals.

- Cultural awareness and expression; understands and respects how ideas and meaning are creatively expressed in a variety of cultures

- Responsible for supporting and aligning with Philabundance Cultural Pillars. Ensure communications, actions, and interactions reflect a focus on People, Partnerships, Professionalism, and Progress.

Note: This role requires the successful completion of a drug test and background check. Light travel is required for this role. If using company vehicles must meet requirements, must have a clean driving record and valid drivers license.

Qualifications

Education Achievement:

- High School Diploma or GED preferred. Extended Degree in Supply Chain, Business or Social Services strongly preferred.

- Serve Safe Certification preferred. Must be able to certify within 30 days of hire.

Work Experience:

- A minimum of 2 years of experience in administration, customer service, logistics or purchasing within a cohesive effective team environment. Ideally in role involving high people contact and problem solving.

- Experience in a grocery or food distribution industry preferred.

- Experience working in a team environment where solutions, teamwork and collaboration were heavily utilized to meet a goal. This could be in a work, academic, volunteer or project environment.

- Experience communicating or public speaking with a diverse audience with the intent to achieve action and influence.

- Experience managing projects or activities with competing priorities.

- Experience tracking projects or activities which include deadlines, collaboration, multiple contacts, follow up and multiple locations.

Preferred:

- Previous experience working with low-income or other transitioning community of people highly preferred. A robust knowledge of the issues facing people living at or near the poverty line, recovery, and reentry into the work force highly preferred.

- Knowledge of food distribution, logistics and handling a plus.

Required Skills and Ability:

- Excellent interpersonal skills: ability to build strong relationships and work collaboratively with individuals and teams internally and externally. Provide timely effective responses.

- Ability to negotiate, problem solve and create solutions with tight timelines and unexpected situations.

- Must have strong attention to detail and deadlines. Ability to work with program or project requirements.

- Strong administrative capability to work with databases, produce reports, communication, analysis and present internally and externally. (Microsoft suite, ppt, database exp. and Zoom/Teams)

- A deep commitment to Philabundances mission

Preferred:

- Knowledge of Quality Control, OSHA and safety requirements highly preferred

- Experience speaking within communities using multiple languages a plus.

Physical Demands:

- Must have the ability to be available evenings, weekends and take on extended hours as business needs demand.

- Must be willing and able to travel 50% of the time, within and outside of the service area (employee can use public transportation, rideshare service, personal vehicle, or other means) Must be physically compatible with travel, office visits, events, and meetings. Must have valid drivers license if using company vehicle.

- Work in a seated position up to 8 hours a day, 5 days a week; Bend, stoop/squat, and walk intermittently throughout the day; Must be able to move up to 20 pounds. Shared supported lift is preferred, two people can move objects to lower impact.

- See, hear, and speak with sufficient capability to perform assigned tasks and maintain proper safety conditions.

- Maintain an acceptable work pace and align with required personal and team deadlines. Must meet goals.

- Demonstrate cognitive ability to: provide direction as well as follow directions and routines, work independently with appropriate judgment, read words and numbers, concentrate, memorize, recall, identify logical connections and determine sequence of response, process proactively and identify near and long-term future needs as well as evaluate problems and escalate/inform management as is necessary.

- Perform office tasks using simple hand grasp, fine hand manipulation, and reach associated with assigned tasks such as keying.