Total Loss - Supplier Analyst

Ally and Your Career
Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We love this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

Work Schedule : Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.


The Opportunity
The analyst for this role will be responsible for maintaining and managing a supplier relationship with multiple Ally suppliers and various processes within the total loss & abandonment space. The analyst will be responsible to lead onboarding, training, monitoring, quality/compliance, reports, update process and procedures, and manage complaints. The analyst will be required to work collaboratively throughout the Ally organization to fulfill customer needs, support the implementation of projects, ensure adherence to compliance, and process and procedure.
Additionally, this role includes working with supplier performance management and continuous monitoring of third-party service providers. The role will assess risks, conduct necessary calls, create monthly performance scorecards for suppliers or business partners and work with various systems and processes.


The Work Itself

- Be the face of Ally to the supplier.
- Engage with internal and external leaders as the primary Relationship Owner.
- Lead total loss and abandonment in conducting strategic projects related to business operations, structure, risk, and personnel changes in addition to continuous strategic updates to processes and procedures.
- Implement solutions based on business continuity planning (BCP), risk profiles, and trends.
- Lead total Loss and abandonment in compliance/risk review, supplier reporting, and assessment.
- Ensure adherence to Ally policies, standards, best practices, tools, and metrics.
- Review and validation of supplier performance services provided, service level agreement (SLAs), and statements of work (SOW).
- Drive/influence metrics to measure supplier performance.
- Aid in developing/refining metrics to measure supplier & department performance.
- Lead total loss and abandonment as the primary contact in supplier due diligence, performance management, and key participant in onboarding/offboarding suppliers.
- Resolve customer complaints found during process monitors or escalated from ECR, CFPB, consumer attorneys, etc.
- Utilize critical thinking skills for root cause analysis and solution sourcing for identified process gaps.
- Represent Ally in on-site visits to suppliers as needed/required to ensure supplier compliance while leading performance reviews.
- Adhere to standard cadence of on-site visits to ensure compliance with all supplier contracts.

Qualifications we are looking for:

- Total loss, abandonment, and aftermarket product experience preferred.
- Strong Excel skills preferred.
- Strong understanding of powerBI
- Demonstrates strong analytical, negotiation, problem-solving, and organizational skills.
- Demonstrates a high degree of personal accountability, passion, and execution.
- Ability to independently manage multiple tasks, work reliably in time-sensitive situations, and anticipate needs of leadership.
- Ability to lead process improvement, effectiveness, and efficiency and execute on change management, influence, and collaboration in a matrixed environment.
- Ability to maintain confidentiality.
- Knowledge of Auto Finance is a plus.
- Displays growth mindset, identifies, and implements new best practices.
- Strong verbal and written communication skills.
- Takes pride in work quality and performance.
- Has the ability to provide and receive candid, timely feedback.
- Able to travel overnight (10% +/-).


## Minimum Qualifications

- 1+ years of experience
- High school Diploma or GED equivalent


How We'll Have Your Back
Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).

Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.

Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.

Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.

Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Other Compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.

To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf



Who We Are :
Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com .

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

In accordance with the Americans with Disabilities Act, if after review of the position expectations, you believe that you may need a medical accommodation to fulfill the duties of this role, please email [email protected] with details of your accommodation request.



Base Pay Range
$55,000.00 - $95,000.00

An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.


Incentive Compensation:

This position is eligible to participate in our annual incentive plan.