Medical Assistant

Planned Parenthood of Maryland (PPM) is a not-for-profit family planning agency that provides high-quality, affordable reproductive health care for women, men, and teens. Our mission is to enable all Marylanders to have access to a wide range of high-quality, affordable reproductive health care services. We help individuals make informed decisions about their reproductive health, family planning options, and sexuality.
 
Why Join us? As a Medical Assistant with PPM, you will be a part of a passionate team that plays a vital role in the lives of others! And joining PPM means joining a culturally diverse team that includes some of the best nurses, doctors, and clinic managers. If you want to be a part of a passionate and diverse group, we are looking for you!
 
Medical Assistants perform clinical and administrative support tasks necessary for efficient center operations to ensure high quality client services and support, informed consent, client education and counseling, effective clinical support, efficient client flow, in a professional health care environment. The position is located at our PPM center in Annapolis, Maryland and reports to the Health Center Manager.

Inside the Role

As a Medical Assistant at PPM, you will perform the essential clinical and administrative support tasks necessary for efficient center operations. You will be a vital part of the patient experience, guiding clients through their visit, assisting providers during exams, and ensuring every individual feels respected and informed about their reproductive health choices.

Your Day-to-Day Impact

- Empower through education: Provide empathetic, non-directive counseling to clients, offering vital information on contraceptive options, pregnancy, and STI risks consistent with each patient’s value system.

- Support clinical excellence: Assist our medical providers during examinations and procedures, ensuring strict adherence to PPM’s Standard Operating Procedures and Medical Standards and Guidelines.

- Champion the patient experience: Act as a welcoming, service-oriented guide for patients, ensuring informed consent is obtained and answering questions regarding procedures, lab tests, and medications.

- Drive daily operations: Seamlessly manage front and back-office tasks, from greeting clients and verifying insurance for next-day appointments to confidently navigating our Epic electronic medical records (EMR) system.

What You Need to Succeed

- High school diploma or GED and graduation from an accredited medical assistant program.

- Minimum of 1 year of experience in an outpatient clinical setting OR 2 years of experience performing front/back office MA duties in a healthcare setting.

- Excellent customer service, time management, and communication skills, with the ability to handle sensitive patient interactions without judgment.

- Preferred: Certified Medical Assistant (CMA) credential, ultrasound experience, and a working knowledge of Epic EMR.

- Bonus: Bilingual fluency in English and Spanish is a huge plus!

What We Offer

- Comprehensive Coverage: Medical, Dental, Vision, Life, AD&D, and Short/Long-Term Disability insurance.

- Work-Life Harmony: Generous Paid Time Off (PTO), Paid Holidays, and an Employee Assistance Program.

- Future Security: 401(k) Retirement Plan and Flexible Spending Account.

This position is subject to CBA governed terms and conditions via our partner SEIU 1199.

Equal Opportunity Statement:
 
Planned Parenthood of Maryland is an Equal Opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion (creed), gender, gender expression, sexual orientation, national origin (ancestry), disability, genetic information, pregnancy, military status, or any other protected characteristics outlined by federal, state, or local laws.
 
This policy applies to all terms and conditions of employment, including recruiting, hiring placement, promotion, termination, layoff, recall, transfer, leaves or absence, compensation, and training.
 
Applicants must pass Criminal Background Screening and the Right to Work in the United States.
 
PPM Requires COVID-19 Vaccination as part of Employment.

This position is subject to CBA governed terms and conditions via our partner SEIU 1199.