District Director of Operations

Job Description:

General Function / Summary :

The   District Director of Operations (DDO) is accountable for the daily operations and achieving key performance indicators (KPI s ) for multiple locations within their assigned district . This role is also responsible for building a high performing team, through the recruitment , selection, onboarding, development, and retention of store associates within their assigned district.

Essential Duties:

- Ensure excellent service and high levels of customer satisfaction within the district .
- Maintain accountability for sales, profitability, and debt management for the district .
- Execute marketing strategies aligned with region and / or Company strategies .
- Monitor store performance progress against established goals .
- Interact with Regional Operations Manager (ROM) on store performance, sales, marketing, operations, staffing, etc.
- Lead implementation of new products and services.
- Perform monthly store visits and audits t o include a complete and thorough review of each location within the district to ensure operation al , legal, and compliance processes and procedures are being followed .
- Oversight and facilitation of compliance training, monitoring and remediation.
- Engage with corporate business partners.
- Execute people leader duties, such as timecard approvals, performance management, timely completion of required training, ensure team metrics and associate career growth objectives are met .
- Other duties as assigned.

Minimum Education and Experience Required:

- High school diploma, GED, or equivalent experience
- Prior management of business operations in a multi-unit environment
- Proficient in Microsoft Office programs
- Excellent time management, organizational skills , written and verbal communication , problem solving, reasoning, and analytical skills
- Must have own personal reliable transportation in compliance with published policy and procedure; m ust maintain a valid Driver’s License and valid Automobile Insurance while employed by the company
- Ability and willingness to consistently live and embrace our core values of accountable, inclusive, transparent, and focused

Physical Demands :

- Retail/Office environment
- Extended viewing of computer screens and typing
- Long periods of sitting or driving
- Must be able to lift up to 50 pounds , with or without reasonable accommodations

Travel :

- Must be able to travel to all stores within the assigned district and to other districts within the r egion
- May be asked to travel to other locations
- Up to 50% travel with overnights expected

Supervisory Functions: Yes

All the above duties and responsibilities are essential job functions .  All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently .  This position description is not to be construed as an exhaustive statement of duties, responsibilities or requirements .  Associates may be required to perform these and any other job-related instructions as requested by their manager , subject to reasonable accommodation. Nothing in this document alters the at-will nature of employment with CNG Holdings, Inc and its subsidiaries.