Mount Vernon Receptionist

company

Who Is Anew?

Anew is an outpatient behavioral health provider that helps individuals facing mental health and substance use disorders.

Why Work at Anew?

Flexible & Supportive Culture: Growth, work-life balance, and flexibility are built into every role.

Fun Work Environment: Get involved in community outreach, holiday events, team parties, monthly “First Friday” all-staff events, and much more!

Recovery Friendly Workplace: We are a certified Recovery Friendly Workplace that values lived experience and understanding.

Potential Benefits:

- Weekly Pay
- Paid time off
- Company-paid holidays
- Insurance Benefits Eligibility on Start Date
- Flexible Scheduling and choice of schedule
- Free CEU's

If you are looking for more details about us, please visit https://anewbh.com/ .

role

SUMMARY:

The Receptionist   is responsible for   coordinating and scheduling appointments for clients, providing excellent customer service, and collaborating closely with other scheduling staff.   The Receptionist   will   be responsible for   answering   telephones, scheduling   client services, performing   insurance verification,   confirming   and   rescheduling   client appointments, greeting   and   assisting   client during   check-in,   and   obtaining   client documentation.

Duties and   Responsibilities

- Welcomes   and   greets   all clients as they arrive   and   notifies   providers of client arrival.

- Checks client in   for appointment   and scans all client-completed paperwork/updates   to the electronic health record.

- Verifies   client insurance and collecting   co-pay during time of arrival   and when scheduling via phone.

- Schedules new clients for intake appointments;   provides explanation to   client   of what to bring,   what to expect at first appointment, and collects payment/insurance information.

- Orients   client to the space and providing company information   such as   patient rights information, privacy information,   and other required notifications.

- Answers all incoming calls in an efficient, pleasant,   and professional   manner   and answer inquiries related to appointments, services, and general information.

- Confirms client’s appointment and information to update systems to reflect any changes such as phone number, address, insurance, and other pertinent file information.

- Schedules client’s return appointment and checks client out at end of visit   and send client satisfaction survey after visit.

- Works with clients   to address concerns promptly and professionally.   Also, work with client and   billing to resolve any client insurance issues that impacts client’s ability to receive treatment.

- Assists   in   gathering   client information to   assist   billing   department   in the event of   a coding denial.

- Maintains professional   relationship   with clients and vendors   as the face of Anew Behavioral Health for the client’s care experiences.

- Maintains medical records   and correspondence files   by recording cancellations, rescheduling, and appointments.

- Manages   correspondence delivered to   worksite.

- Attends all required company education seminars/trainings and   participates   in team/company meetings.

- Other duties as assigned.

Supervision Given:

The Receptionist   does not supervise.

Supervision Received:

The Receptionist   reports to   the   Operations Manager/Assigned Supervisor.

QUALIFICATIONS:

The Receptionist   must have excellent   interpersonal   skills (verbal and written), organizational skills,   proficiency   in MS   Office   and ability to   utilize   online EHR platforms.   The Receptionist must also understand and follow HIPAA compliance.

Education:

A High school diploma with experience noted below is   required. An   associate’s   degree in a Healthcare related field is preferred.

Certification:

None Required

Experience/Skills:

Prior experience in appointment scheduling, customer service, or a related field is preferred.

Physical Effort:

Requires sitting   for   long periods   of time, viewing computer monitors,   and   keyboarding   and must be able to lift 20 pounds.

Background:

Must pass all   Federal and   State background checks. Other background checks will be conducted for licensures and certifications according to company policy.

Schedule:

Full-Time,   Monday through Friday, 8:00 AM to 5:00 PM

Benefits:

This position is eligible for Medical Benefits, Paid Time Off, and Paid Holiday