About this role
Who we are
Johnson Controls is a smart buildings company. We provide complete hardware and software solutions to make buildings safer, more comfortable, and more efficient.
Our Technical Writing org consists of 80+ writers at all experience levels. We do more than just write. As a uniquely large technical communication department, we have built our own DocOps processes: authoring tooling, publishing platform, CCMS, style guide, review/editing, illustration, patents. The majority of our content is authored in DITA XML but we also support other authoring tools such as InDesign, Framemaker and Madcap Flare.
The Technical Writing org have a track record of innovation within the company. We have won innovation competitions and had several patents granted.
What you will do
- Working closely with manufacturing teams based in Dublin. Candidates will be required to be onsite up to 4 days per week
- Creating content for a business unit supporting program releases under the guidance of more senior team members
- Creating standard operating procedures based on HVAC manufacturing processes.
- Creating content in DITA xml and content management systems
- Creating technical illustrations
- Providing DocOps support. You will have the opportunity to support one of our process teams.
What we look for
- 2+ years of technical writing experience
- Educational background in English, Journalism, Technical Communications, Languages, Software & Hardware Engineering, Multimedia or Science
- Experience with writing SOPs, preferably DITA xml
- Technical illustration skills: Photoshop and Illustrator or similar
- Excellent communication and interpersonal skills. You will be working closely with the development and product management teams
- Ability to plan, organize, and support multiple program releases
- Mentoring experience. Sharing knowledge with other is an important part of the culture of our org.
- Document control and revisioning in content management or version control systems
- Technically skilled. Knowledge of scripting languages, APIs, SQL is desired.
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