Patient Services Representative

Patient Services Representative
The Patient Services Representative (PSR) plays a crucial role in the emergency center's operational efficiency by ensuring a smooth check-in and check-out process for patients. The role requires strong communication skills, organizational abilities, and a commitment to maintaining patient confidentiality and safety. This position is integral to fostering a supportive and efficient environment in the Emergency Center, ensuring patients receive the care they need while upholding the standards of the healthcare facility.

Qualifications required

- High School Diploma or equivalent
- Minimum of 2 years of experience in a Patient Services Representative (PSR) role within a Hospital, ER, or Clinic
- Previous experience in medical registration, admitting, and scheduling in an ER setting is preferred

Essential Job functions and responsibilities

1. Front Desk Operations:

- Greet patients and guests with a cheerful demeanor
- Determine necessary services and direct patients accordingly
- Collect demographic information and ensure proper signatures for billing accuracy
- Maintain logs of patient information and manage phone inquiries professionally
- Manage office supplies and maintain a clean and welcoming environment

2. Financial Responsibilities:

- Collect payments via cash, checks, and credit card for co-pays and account balances
- Maintain an accurate financial ledger and perform daily reconciliation of patient accounts

3. Facility Cleanliness:

- Assist in maintaining the overall cleanliness of the facility, including patient areas and restrooms

4. Communication Skills:

- Interact courteously with patients, families, physicians, and team members, upholding the Emergency Center's core values

5. Professional Development:

- Attend monthly staff meetings and engage in performance improvement activities

6. Other Duties:

- Assist management with additional tasks or projects as assigned

Nonessential Job functions:

- Support patient care areas by ensuring appropriate supplies are stocked
- Assist with patient restraint procedures and documentation as needed
- Attend scheduled meetings as required

Job Competencies

- Proficient in navigating and utilizing Electronic Medical Records (EMR)
- Understanding and compliance with Hospital Policies and Procedures
- Commitment to ongoing education and professional development

Physical Requirements:

- Constant: Vision (various forms), Hearing, Speaking, Manual dexterity, Mobility
- Frequent: Bending, Squatting, Twisting, Lifting to 20 lbs. unaided, 50 lbs. with assistance
- Occasional: Climbing, Kneeling, Distinguishing colors
- Rarely: Exposure to electric shock and confined spaces

Work Environment:

- OSHA Category I: Routine exposure to blood, bodily fluids, or other potentially infectious materials