Concierge

Cardinal Bay is a mission-driven, not-for-profit senior living health care organization. We encourage our staff and residents to REACH for the stars! Our values focus on:

- Respect

- Excellence

- Appreciation

- Connection

- Honor

Our goal is to help residents to grow, thrive and be contributors to community life. We do this by fostering relationships, connections, and a sense of belonging. YOU are an important part of creating such a full life!

We have an outstanding opportunity for a Full-Time Concierge to join our team at Carriage Inn Lake Jackson . The concierge is responsible for establishing first impressions by being a welcoming face and source of information for residents, families, prospective residents, guests, and employees. You are also responsible for maintaining a secure environment for all residents and staff within the building and community grounds. The night/weekend concierge must be professional, friendly, focused, detail oriented, and promptly responsive to requests.

Benefits:

- Comprehensive coverage including health, dental & vision with Cardinal Bay contributing over 50% of cost. Life insurance is covered 100% by Cardinal Bay

- Full-time employees receive 2 weeks paid vacation for the first 4 years, then it bumps up to 3 weeks. Use it, let it roll, or cash it in!

- Benefit from exclusive discounts on home, auto and pet insurance.

- Perks @ Work offers discounts on electronics, personal travel, apparel, home needs, entertainment, fitness/nutrition & childcare costs!

- Access our Employee Assistance Program for confidential counseling on family, work, legal, identity theft recovery, mental health, and everyday life!

- $300 per FT referral

- Advancement & cross-training opportunities available at all 8 communities

- Plan for your future with our 401(k)-retirement savings plan and matching contributions.

- Paid training program

Shifts:

- 4:00 p.m. – 12:00 a.m.

- Thursday - Monday

- Holiday shifts on rotation

Responsibilities:

- Remains alert throughout the shift to quickly respond to emergencies or requests for assistance.

- Monitors all incoming public traffic and assists with questions. Track incoming/outgoing residents and guests.

- Receives guests and others in a courteous, polite, and warm manner. Ambassador of first impressions by maintaining cleanliness and orderliness of common areas and all other areas visible to the public.

- Respond to the needs of residents, families, prospective residents, vendors, and visitors by providing immediate and courteous assistance.

- Locks and unlocks doors at designated times, according to community protocol.

- Answer telephone and determine nature of call and relay information or route call as appropriate. Operate paging/telephone system as required.

- May make hourly rounds inside and outside the community to ensure the safety of residents, staff, and visitors.

- On request, escort residents, staff, or visitors to their vehicles and park residents vehicles.

- Assist with maintenance orders through an electronic maintenance order system.

- Address equipment malfunctions (fire, alarm, etc.) and assist with repairs as appropriate.

- Monitor emergency calls, doors, and fire alarms and respond in accordance with established policies and procedures. Respond promptly to emergency/fire alarms and any perceived threat to community or individual safety. Follow established procedures for contacting appropriate authorities, assisting residents and staff, etc.

- Set-up or take-down for activities as requested.

- Maintains a professional appearance and good personal hygiene per company policies.

Minimum Requirements:

- High School diploma or GED required.

- Prior customer service experience, front desk and telephone experience preferred.

- Valid Texas Drivers License is required along with good driving record.

- Excellent communication and customer service skills.

- Strong problem-solving skills, good judgement, and attention to detail

- Understanding of HIPAA requirements

- Proficient in PC skills including Microsoft Office, Word, and some Excel.

- Must be willing to undergo a routine background check

Cardinal Bay is an Equal Opportunity Employer.