About this role
ROOM ATTENDANT
Wilson Hospitality
Reports To: Housekeeping Supervisor
Company Vision
We aim to change the world for the good, one team member and one guest at a time.
Corporate Mission
Above all else, our mission is to take care of people.
Core Values
Wilson Hospitality is guided by six Core Values:
- Focus
- Mission
- Kindness
- Clean-Clean
- Excellent Attitude
- Efficiency
These values define what we stand for and what we will not stand for.
Position Summary
The Room Attendant is responsible for delivering a clean, safe, comfortable, and Guest Ready room experience for every guest, every stay. The Room Attendant protects guest satisfaction, brand standards, guest safety, and hotel reputation through attention to detail, ownership, teamwork, and consistent execution.
This role serves as a steward of guest trust by ensuring every assigned room meets Wilson Hospitality and brand standards before being occupied by a guest.
This position executes through five core responsibilities while consistently meeting The Bar for Focus, Mission, Kindness, Clean-Clean, Efficiency, and Excellent Attitude.
The 5 Roles of the Room Attendant
1. Live the Vision, Mission, and Core Values
"Be a Culture Carrier"
Key Expectations
- Demonstrate Focus, Mission, Kindness, Clean-Clean, Excellent Attitude, and Efficiency every day.
- Represent Wilson Hospitality professionally.
- Accept coaching and feedback.
- Support team members and departmental goals.
- Demonstrate consistent attendance and reliability.
The Bar Connection
Focus: Be where your feet are.
Mission: Take care of people.
Kindness: Help teammates succeed.
Excellent Attitude: Bring positive energy.
2. Deliver Quality Through Attention to Detail
"Make Every Room Guest Ready"
Key Expectations
- Clean assigned guest rooms according to brand standards.
- Remove soiled linen and replace linen and terry as required.
- Thoroughly clean and sanitize bathrooms.
- Dust, vacuum, and maintain all room furnishings and fixtures.
- Ensure guest amenities and furniture are properly placed.
- Inspect personal work before considering a room complete.
- Report maintenance concerns immediately.
The Bar Connection
Focus: Details matter.
Clean-Clean: Like-new condition every time.
Mission: Guest is number one.
This section reflects the essential room-cleaning duties contained in the current job description.
3. Put Team First
"We Before Me"
Key Expectations
- Assist teammates during high occupancy periods.
- Support inspectors, laundry attendants, maintenance personnel, and Front Desk associates.
- Communicate professionally and respectfully.
- Help the department achieve room readiness goals.
- Contribute to a drama-free work environment.
The Bar Connection
Kindness: Help others succeed.
Mission: Support both guests and teammates.
Excellent Attitude: Be solution focused.
This role aligns with the team-first expectations identified in the Room Attendant role profile.
4. Care for Guests by Creating Memorable Experiences
"Protect the Guest Experience"
Key Expectations
- Anticipate guest needs whenever possible.
- Take ownership of guest concerns and requests.
- Protect guest belongings and privacy.
- Create positive impressions through room presentation and service.
- Understand that every room impacts guest satisfaction and loyalty.
The Bar Connection
Mission: Guest is number one.
Kindness: Care for every guest.
Focus: Details create experiences.
This role directly supports the guest care responsibilities identified in the Room Attendant Profile.
5. Protect Standards, Safety, and Sanitation
"Protect the Brand"
Key Expectations
- Follow all housekeeping procedures.
- Follow all OSHA, safety, and company standards.
- Follow lost-and-found procedures.
- Report suspicious activity immediately.
- Handle cleaning chemicals and equipment safely.
- Maintain compliance with brand cleanliness and sanitization standards.
- Report maintenance issues and safety hazards immediately.
The Bar Connection
Clean-Clean: Take care of assets and equipment.
Efficiency: Follow proven systems.
Focus: Follow through.
This role aligns directly with both the Room Attendant Profile and the current job description requirements regarding guest property, suspicious activity, safety, and equipment responsibilities.
Core Responsibilities
- Clean and service assigned guestrooms.
- Deliver Guest Ready rooms that meet Wilson Hospitality and brand standards.
- Protect guest belongings and hotel assets.
- Report maintenance, safety, security, and cleanliness concerns.
- Support housekeeping team operations.
- Follow company procedures and cleanliness standards.
- Maintain assigned housekeeping equipment and supplies.
- Uphold Wilson Hospitality's mission, vision, and core values at all times.
Qualifications
Qualifications
Required
- Reliable attendance and dependable transportation.
- Ability to follow procedures and checklists.
- Strong attention to detail.
- Ability to work independently and as part of a team.
- Ability to communicate professionally with guests and coworkers.
- Legally authorized to work in the United States.
Preferred
- Previous housekeeping experience.
- Previous hotel experience.
- Experience with Hilton, IHG, Marriott, Wyndham, or similar lodging brands.
Success Standards (The Scorecard)
A successful Room Attendant consistently demonstrates:
- Rooms are cleaned correctly the first time.
- Guest rooms consistently meet inspection standards.
- Guest belongings are protected.
- Maintenance and safety concerns are reported immediately.
- Rooms are delivered on time and Guest Ready.
- Positive teamwork and communication.
- Alignment with Wilson Hospitality Core Values and The Bar.
Physical Requirements
- Stand and walk for the majority of the shift.
- Push and pull housekeeping carts.
- Lift, carry, push, or pull up to 50 pounds.
- Bend, stoop, kneel, and reach repeatedly throughout the shift.
- Work in a fast-paced hotel environment.
- Maintain performance throughout demanding occupancy periods.
Closing Expectation
You are not simply cleaning rooms—you are protecting the guest experience.
Every room you clean, every detail you notice, every guest belonging you protect, and every standard you uphold directly impacts our guests and our mission.
As a Room Attendant, you are one of the most important protectors of guest trust within the hotel. Your commitment to Clean-Clean excellence helps us fulfill our mission:
Above all else, to take care of people.