About this role
We are seeking an experienced Order Specialists focused on delighting the customer and providing a high level of service. Order Specialists attention to detail ensures all orders are accurate and their coordination skills provide the critical linkage between technical measurers, the manufacturer, care coordinators, and installers. This person will relentlessly track projects and ensure complete customer satisfaction
What's in It for You?
- Competitive Pay: Earn $23.50 per hour, plus performance-based bonus.
- Comprehensive Benefits Package: Full-time employees are eligible for medical, dental and vision coverage, with HSA and FSA options and an employer HSA contribution. Additional voluntary benefits include life insurance, long-term disability and supplemental health plans.
- 401(k) with Company Match: Plan for your future with a 4% company match.
- Paid Time Off & Holidays: Enjoy PTO and paid holidays to help you recharge and make time for what matters most.
- Company Mission: Join a nationally recognized brand with more than 120 years of success, built on quality, integrity, and giving back to the communities we serve.
What Will You Do?
- Order Processing: Accurately order windows, patio doors, entry doors, and service parts across multiple manufacturer platforms.
- Accuracy Checks: Cross-reference orders against sold contracts to ensure every detail matches what the homeowner signed for.
- Vendor Coordination: Order, track shipping, and problem-solve with vendors as issues arise.
- Tech Measure Collaboration: Partner with the Tech Measure team to keep projects moving forward accurately and efficiently.
- Project Tracking: Coordinate acknowledgment, shipping, and installation dates, and keep product ETAs updated daily.
- Team Communication: Keep Sales, Finance, and the broader team aligned on logistics, timelines, and any ordering issues.
What are We Looking For?
- Experience: 1–3 years of order specialist or relevant office experience preferred; Salesforce experience is a plus.
- Technical Skills: Fluent in Microsoft Office Suite and quick to learn new systems.
- Communication: Strong oral and written communication skills, with the ability to build trust across the organization.
- Attention to Detail: High accuracy and strong organizational skills in a fast-paced environment.
- Initiative: Resourceful and able to adapt to changing timelines with minimal direction.
- Background: Construction, general contracting, or interior design experience is a plus but not required.
- Education: High school diploma or GED required.
Renewal by Andersen Corporation is the full-service window-replacement division of the Andersen Corporation with over 100 locations across North America.
Tiffee Companies is an Equal Opportunity Employer committed to fair hiring practices. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We conduct background checks and drug screens in order to create a welcoming and safe environment for all team members.
Additional information? Feel free to visit our career page at https://www.tiffee.com/