About this role
The Energy Assistance Coordinator welcomes clients and provides information and instructions to individuals regarding energy assistance.
- Welcome clients and provide information and instructions to individuals regarding assistance.
- Answers telephones.
- Communication: ability to communicate calmly and confidently using active listening skills
- De-escalation: ability to stay alert and diffuse clientele in escalated situations
- Schedules office appointments.
- Interviewing skills: ability to clearly communicate with all clients in order to gather necessary information for better assisting clientele
- Interviews applicants to obtain personal and financial data
- Collect required supporting documentation.
- Organizational skills: ability to keep client files organized and confidential
- Decision Making Skills: ability to use sound judgement, make informed and complex decisions under pressure
- Completes all required forms and maintain accurate client files.
- Calculate level of assistance for each qualified applicant using computerized formula.
- Notify applicants in person or by mail of program eligibility.
- Performs follow up with participants as needed.
- Distributes award and/or pledge letters to or on behalf of qualified applicants, as required.
- Provides referrals to other social and community service organizations.
- Outreach to inform individuals, community groups and agencies of program services.
- Assist in data entry as needed.
- Administrative skills: ability to display working knowledge of standard computer applications including MS Word, Excel, Outlook
- Typing skills: ability to type 30wpm
- Other duties as assigned.
*Temporary Position* - Tentative Timeline: October 1, 2026 - December 31, 2026
Qualifications
- High School diploma or GED equivalent and experience performing job functions
- One (1) or more years of clerical or public contact work experience