About this role
Everbridge is a rapidly growing US company expanding internationally. We are seeking an
experienced Technical Account Manager (TAM) to support large clients with critical life safety,
security or business continuity use cases
Reporting to the Customer Success team, the TAM will represent Everbridge as a member of our
client’s business continuity and global security teams during the deployment, and expanding use,
of the Everbridge solution. In this role, the TAM will provide project management support, technical
consultancy, system design and configuration support, emergency management and security
technology expertise and training. Additionally, the TAM will act as the advocate for the customer
within Everbridge and act as an escalation point when necessary.
The TAM is a highly qualified, technical and experienced professional who works in a large team
environment to maximize value and effectiveness of our solutions for our customers.
The TAM will work closely with our clients, account managers, technical support, customer
success and product development teams. We are seeking an extremely energetic and motivated
team member who enjoys working in a fast-paced environment and has excellent co
What you'll do:
- Own the technical customer relationship for assigned Everbridge accounts.
- Provide oversight and management of deployments, platform adoption, and ongoing technical operations.
- Design and configure customer environments, including hierarchy, workflows, data models, and integrations.
- Produce and maintain technical documentation, including Interface Control Documents (ICDs).
- Support Business Impact Analysis (BIA) execution and resiliency program maturity.
- Establish and lead customer governance, including stakeholder meetings and Quarterly Business Reviews (QBRs).
- Define and track adoption and satisfaction KPIs; develop action plans to drive continuous improvement.
- Deliver administrator onboarding, training, and platform enablement.
- Serve as the primary technical escalation point and customer advocate within Everbridge.
- Collaborate cross-functionally with Account Management, Product, Engineering, and Support teams.
What you'll bring:
- 4–7 years in a technical, customer-facing role (TAM, Professional Services, Solutions Architect, Implementation).
- Experience with Business Continuity, Disaster Recovery, Emergency Management, or related disciplines.
- Strong SaaS administration, data integration, and system configuration experience.
- Proven ability to manage multiple customers and competing priorities independently.
- Excellent written and verbal communication skills, including executive-level interactions.
- Strong problem-solving, critical thinking, and stakeholder management skills.
- Nice to have: HTML, JavaScript, or advanced reporting experience.
The reasonably estimated salary for this role at Everbridge ranges from $118,000 - $140,000 and may also include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Everbridge offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, disability income benefits, life and AD&D insurance, a 401(k) plan and match, paid time off, and fitness reimbursements.
About Everbridge
Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover from critical events. In an unpredictable world, resilient organizations protect their people and operations, adapt under pressure, and return to productivity faster. Our Critical Event Management (CEM) technology combines intelligent automation with comprehensive risk intelligence to help organizations strengthen resilience, keep people safe, and maintain operations.
Learn more at everbridge.com, explore the Everbridge blog, and connect with us on social media.
Equal Employment Opportunity
Everbridge is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, pregnancy, sexual orientation, gender identity or expression, disability, protected veteran status, genetic information, marital status, or any other characteristic protected by applicable federal, state, or local law.
Employment Practices
Everbridge does not require or administer lie detector (polygraph) tests as a condition of employment or continued employment. In Massachusetts, it is unlawful to require or administer a lie detector test as a condition of employment or continued employment. Employers who violate this law may be subject to criminal penalties and civil liability.