Supervisor, Global Operations

Job Description Summary
As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!

If you are seeking to be a part of a family, this is the place for you!

Maersk Logistics & Services USA, Inc. handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

JOB   SUMMARY:

Global   operations   supervisors   are   leaders   in   charge   of   an   organization's   processes   and   operations   spanning   several countries. This person directs a portfolio of projects and smaller business units in alignment with   the business   strategies of the parent organization.

Essential   Functions:

- Interface   with   Customs   Broker,   Importer   and   Customer   for   Import   Shipments .

- Updating Special   Tracking   and   Accounting   Reports   for   Customers .

- Ensure   dispatch   is   aware   of   any   special   instructions/cut   offs .

- Book   air   shipments   with   Pilot   Gateway   teams .

- Confirming   Known   shipper   via   KSMS   for   air   shipments .

- Book   ocean   shipment with co-loader   and   ocean   carriers .

- Process   DG   shipments   including   checklist. What   is   DG .

- Filing   of   AES .

- Accurately   complete   entry   of   pickup/quote   information   into   Navigator .

- Tracking and   tracing   of   shipments .

- Communicating   to   internal/external   customers   and   sales   regarding   issues .

- Update/notate   tracking   milestones .

- Research   of   shipments   for   corporate   requests/reports .

- Research   of   shipments   for   accounting   requests/reports .

- Billing:   closing   out   of   shipments   timely .

- Printing daily, researching,   and responding timely .

- Timely   invoicing   and   closing   out   of   shipments .

- Recommend   and   develop   new   policies/procedures .

- Complete,   submit   and   review   personnel   issues   timely,   including   but   not   limited   to;   annual   reviews,   required disciplinary actions, punctuation, and keeping current on required training .

- Training   of   new   employees   according   to   Pilot's   standards,   procedures,   and   goals .

- Ability   to   facilitate   progressive   change,   having a good relationship   with   other   employees,   following   direction,   and   continually   improving .

- Maintain operation by initiating,   coordinating,   and enforcing program, operational, and personnel policies and procedures .

- Maintain   a   working   knowledge   of   all   emergency   policies   and   regulations .

- Flexible   work   hours/schedule   including   weekends/holidays .

- Must   be   available   24/7   accessibility   via   phone .

SKILLS/COMPETENCIES:

- Clear   understanding   TSA   regulations .

- Ability   to   work   independently   using   sound   judgment   while   working   in   a   team-oriented   environment .

- Must   be   able   to   calculate   chargeable   weight   and   volume   for   all   shipments .

- Understands business needs, including how data is used and managed across different functional areas to   provide unified consistent data solutions .

- Must   be   proficient   in   Microsoft   Office .

- Customer   Service   oriented .

- Superior   communication   and   analytical   thinking .

- Knowledge   of   federal,   state,   and   local   legislation .

- Strong   experience   with   managing   budgets .

- Proficiency   with   statistics   and   dataset   analytics .

- Must   have   excellent   time   management   skills .

- Ability   to   work   independently   with   minimal   supervision .

- Adaptable   to   client   and   organizational   change .

EDUCATION:

- Bachelors   in   Logistics,   Business,   Economics,   Aviation,   Mathematics,   are a   plus   (3+   years   of experience   in   lieu   of   degree) .

- High   School   Diploma   or   equivalent   required .

- Must   have   Dangerous   Goods   certification .

​ EXPERIENCE:

- 3+   years   dispatching   experience .

- 3   +   years   Import/Export   experience .

- 3+   years   of leadership   exp erience.

- Must   have   knowledge   of   working   with   air   and   ocean   carriers .

- Must have knowledge of POA, customs brokerage regulations, DO, ISF   m ust have DG certification to handle DG shipments.

- Must   have   knowledge   of   airline   regulations ,   example ,   oversize,   banding .

PHYSICAL   REQUIREMENTS:

This is a clerical administrative position in a professional office setting. The employee is frequently required to sit. Occasionally   stand,   walk,   use hands,   stoop,   bend,   and   reach.   Extensive   use   of   a   phone   and   a   PC is   required.   Position may require   working   remotely at times.

WORK   ENVIRONMENT   &   ADDITIONAL   REQUIREMENTS:

The above information   in   this description has been designed to indicate the general nature and level of work performed by employees within this classification.   It is not designed to contain or be interpreted as a comprehensive   inventory   of   all   duties,   responsibilities   and   qualifications   required   of   employees   assigned   to   this   job. Individuals   may   perform   other   duties   as   assigned   i n cluding   work   in   other   areas   to   cover absences   or   relief   to equalize peak work periods or otherwise balance the workload.

C ompany Benefits:
- Medical
- Dental
- Vision
- 401k + Company Match
- Employee Assistance Program
- Paid Time Off
- Flexible Work Schedules (when possible)
- And more!

Pay Range:

$80k-$85k

*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location.  The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

#INDEED

Job Description

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  [email protected] .