CLIENT SUPPORT SPECIALIST I

We are seeking a detail-oriented Client Support Specialist to join our team. In this role, you will handle various inbound calls. Your ability to communicate accurate, courteous, and clear information w ill be essential in delivering exceptional customer service. Strong organizational and communication skills are crucial for success in this key position.

Key Responsibilities:

- Answer a high volume of inbound calls with a focus on rapid response according to agreed metrics.

- Maintain excellent communication with customers, providers, and other departments to ensure effective service.

- Display professionalism, efficiency, and courtesy in interactions with co-workers, supervisors, and clients.

- Advise the department or unit of potential issues by analyzing trends in call types.

- Log call information accurately as required.

- Utilize Microsoft Excel and Word effectively for various tasks.

- Research and resolve customer inquiries by providing accurate and timely responses.

- Become a master at Tier I responsibilities, including but not limited to: credentials, payment inquiries, providing reporting, providing payment information, and escalating as needed.

- Maintain effective relationships with co-workers and supervisors.

- Attend mandatory workshops and team meetings to stay informed and engaged.

- Pursue personal development opportunities to enhance skills and knowledge relevant to the role.

- Performs other duties as assigned.

What Were Looking For (Nobodys Perfect But Experience Is A Plus)

- At least 1 year in a call center environment.

- Essential for accurate data entry, documentation, and compliance with regulatory standards.

- Ability to manage multiple tasks, prioritize effectively, and meet deadlines consistently.

- Capacity to learn new systems, processes, and industry regulations quickly and effectively.

- Demonstrated ability to collaborate with colleagues, share knowledge, and contribute positively to team dynamics.

- Proven ability to identify issues, analyze data, and propose practical solutions to ensure operational efficiency.

- Commitment to delivering outstanding service to clients, understanding their needs, and ensuring satisfaction.

- Strong verbal and written communication abilities, including the ability to communicate complex information clearly and effectively.

- Previous experience in the insurance or healthcare industry, particularly in enrollment processes, would be advantageous.

- Familiarity with specific software or platforms used in enrollment management, such as carrier portals and CRM systems.

Ability to interpret data, identify trends, and make data-driven recommendations for process improvements.