Delivery Supervisor

SUMMARY
The primary responsibilities of the Delivery Supervisor are to train, direct and supervise assigned route drivers. The Delivery Supervisor will also use problem-solving skills to handle delivery issues and customer complaints when they arise, as well as promote and exemplify a safe work environment at all times.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

- Assist Delivery Manager in interviewing and selecting potential candidates for open positions.

- Provide on-the-job training for Delivery Drivers on assigned routes.

- Handle any employee discipline or performance issues according to company policy, maintaining proper documentation.

- Work with personnel regarding the implementation of changes in procedures and systems.

- Assign job tasks to team according to route delivery schedules.

- Work with customers to ensure the timely delivery of products.

- Fill-in and cover routes when regular drivers are out due to vacations or other absences. Drive trucks to deliver and unload products when necessary.

- Understand delivery systems regarding routing, time-stops, and driver check-in or check-out activities.

- Responsible for compliance with the company's Product Freshness Policy.

- Follow-up on all customer complaints in assigned accounts to ensure problems are resolved to prevent recurrence.

- Maintain safe driving record and comply with company driving policy.

- Assist in the training process of all Delivery Drivers/Driver Trainees.

- Is familiar with and certified to use all types of delivery equipment, pallet jacks, docks and dock-levers, trucks, and trailers per company and OSHA standards.

- Understand warehouse activities regarding driver check-in or check-out, code-dating and truck loading.

- Attend all company meetings as required.

- Work with sales department to accomplish market visits/work-with activities.

- Follow the On Boarding training schedule when assisting Trainers

- Maintain proper communication with all personnel and customers

- Adhere to dress code, including safety non-negotiables.

- Obey all federal, state, and local laws.

- Perform other duties as assigned.

COMPETENCIES REQUIRED

- Problem Solving – Identifies and resolves problems in a timely manner; develops alternative solutions; uses reason even when dealing with emotional topics.

- Technical Skills – Strives to continuously build knowledge and skills; Shares expertise with others.

- Interpersonal – Listens to others without interrupting; remains open to others ideas and tries new things.

- Oral Communication – Speaks clearly and persuasively in positive or negative situations; responds well to questions; participates actively in all company meetings.

- Teamwork – Puts success of team above own interests; able to build morale and group commitments to goals and objectives; recognizes accomplishments of other team members.

- Change Management – Communicates changes effectively; monitors transition and evaluates results.

- Leadership – Exhibits confidence in self and others; inspires and motivates others to perform well; accepts feedback from others.

- Managing People – Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates activities; makes self-available to staff; continually works to improve supervisory skills.

- Business Acumen – Understands business implications of decisions; demonstrates knowledge of market and competition; aligns work with strategic goals.

- Cost Consciousness – Works within approved budget; contributes to profits and revenue.

- Organizational Support – Follows policies and procedures; supports organizations goals and values; benefits organization through outside activities.

- Judgement – Displays willingness to make decisions; supports and explains reasoning for decisions.

- Motivation – Sets and achieves challenging goals; measures self against standard of excellence.

- Professionalism – Treats others with respect and consideration regardless of their status or position.

- Safety and Security – Observes safety and security procedures.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION
Knowledge of a specialized or technical field such as cost or general accounting, business administration, logistics, management, economics, human resources, marketing, supply chain management, sales, technical purchasing. Equivalent to high school plus additional broad specialized training equal to 2 years of technical college OR apprenticeship training.
Degree: 3, Points: 45

EXPERIENCE
Over 1 year up to and including 3 years.
Degree: 4, Points: 80

COMPLEXITY OF DUTIES
Duties are diversified and involve an intensive knowledge of a field within the organization requiring the use of a wide range of procedures. Must apply principles of rational systems to solve practical problems. Required independent thinking and use of judgment to interpret and analyze facts and circumstances surrounding individual problems or transactions, and to determine appropriate action to be taken within the limits of standard or accepted practice.
Degree: 3, Points: 45

SUPERVISION RECEIVED
Under specific direction where definite objectives or goals are established requiring the use of a wide range of procedures and the employee plans and arranges own work and coordinates work of others, referring only unusual cases to supervisor or others.
Degree: 3, Points: 20

RESPONSIBILITY FOR ERRORS
Errors are usually detected in succeeding operations and generally confined to a single department or phase of company activities. Error could cause some internal confusion and delay or cause customer or supplier complaints but could be detected and adjusted with little difficulty. Corrections would involve backchecking by others and would involve some moderate monetary losses. Most work verified or checked by systems and procedures, or supervision.
Degree: 2, Points: 10

CONTACT WITH OTHERS
Regular contacts throughout the normal working with the other persons, departments, vendors, customers, etc., on matters involving corrections or adjustment where proper behavior and tact are necessary to avoid friction and to maintain the flow of work.
Degree: 3, Points: 20

CONFIDENTIAL DATA
Work with some confidential data such as product costs, individual wage, and salary rates which, if disclosed, might have adverse internal or external effect.
Degree: 3, Points: 15

MENTAL / VISUAL / AUDITORY DEMAND
Moderately complex, exacting work, requiring mental and visual attention in such typical tasks as advanced math, etc.
Degree: 3, Points: 15

WORKING CONDITIONS
Undesirable working conditions. Exposed to noise, dust, heat, oils, fumes, and other elements with one continuously present to the extent of being disagreeable, or with several elements present to the extent of being disagreeable but usually not more than one at a time.
Degree: 4, Points: 20

CHARACTER OF SUPERVISION
Direct supervision of a department involving responsibility for results in terms of costs, methods, and personnel, where the Complexity of Duties factor warranted a rating of the third degree or less.
Degree: 3, Points: 20

SCOPE OF SUPERVISION
Responsible for supervising more than 10 and seldom over 25 persons.
Degree: 3, Points: 20

TOTAL POINTS: 310 GRADE: 7

EQUIPMENT
Ability to operate standard office machines such as copier, computer, fax, calculator, etc. Must be able to operate electric and manual pallet jacks, and to safely operate all company delivery vehicles.

CERTIFICATES, LICENSES, REGISTRATIONS
CDL-A License and ABC Beer permit required.

LANGUAGE SKILLS
Ability to effectively present information and respond to questions one-on-one and in small group situations with customers, clients and other employees in the organization.

MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to calculate figures and percentages to yield margins, mark-up, and commissions.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

A job description, by its nature, cannot include every aspect of the job. Because of this, any function that would reasonably fall under the responsibility of the Delivery Supervisor is assumed and it is expected that the Delivery Supervisor will act accordingly. The Delivery Supervisor will be expected to perform any other task not included in this job description requested by management.

Qualifications

Minimum Qualifications
A candidate who does not meet the following minimum qualification will not be considered for this position.

- Equivalent to high school plus additional broad specialized training equal to 2 years of technical college OR apprenticeship training.

- Over 1 years up to and including 3 years

- Internal candidates must have a recommendation from their manager or department head.