About this role
Hourly Rate: $20.05
Are you looking for a place where meaningful moments are made together?
At Marriott Vacations Worldwide (MVW), w e make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW , you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.
Where great benefits lead to a life fulfilled.
- Competitive Pay
- Medical/Dental/Vision/401K opportunities
- Travel discounts
- Credit Union Membership
- Tuition Reimbursement
- Professional Counseling & Family Support
- Growth and Development Opportunities
- *Benefit Eligibility will vary by position
S ite Specific Perks
- Free on-site parking
- Discount at all on-site Food & Beverage outlets
- Complimentary soft drinks during each shift
- Work shoe credit through Shoes for Crews twice a year
- Company branded coat/jacket for outside and travel roles
- Hats and sunscreen are provided, as needed
- Bi-annual team building events
- Quarterly celebrations, Associate of the Month, Associate Appreciation week
- Guest Satisfaction Survey awards if department specific goals are met (up to $100 a month)
As a Guest Services Agent , a typical day will include:
- Checks Owners/guests into their villas for their stay, and reviews property amenities, ser vices, hours of operations, and local areas of interest and activities.
- Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues .
- Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc. )
- Follow s up with Owner/ guests to ensure their requests or problems have been met to their satisfaction.
- A nswer s telephone calls and routes calls to the proper department as applicable .
- May be asked to assist with bellman and runner duties depending on facility or location.
Guest Experience and Company Standards
- Welcome and greet guests and anticipate and address their needs.
- Interact with colleagues and guests professionally and promptly.
- Contribute to team goals.
- Always follow company policies and safety procedures.
To Become a Guest Services Agent at MVW:
- Available to work various shifts, holidays, and both weekend days.
- Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time .
- Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance .
- Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
- Specific job duties may differ by property, size of team, or facility.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.