Parts Counter Representative

Ballard Truck Center is a family-owned business providing the best experience in the full-service commercial trucks industry in the northeast. Ballard’s dedicated team of technicians and representatives have earned them the title of #1 in Customer Satisfaction in the US by Volvo Trucks and Mack Trucks USA Dealer of the Year time and time again. Whether it is sales, service, parts, leasing, or rentals – Ballard’s been keeping the community rolling for over 100 years.

Ballard Truck Center in W Springfield, MA is currently hiring for Parts Counter Representative [1130S].

Responsibilities and Duties

Parts Counter Representative Responsibilities Include:

- Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure that the customer is exposed to the full product line.

- Pull purchased parts from stock

- If the part is not in stock, determine availability and submit an emergency order if requested by the customer.

- Answer phone calls in a timely manner, providing price quotes and other information.

- Assist outside sales representatives with their orders.

- Set up orders for daily shipment, delivery, or pick-up.

- Notify customer re: ordered parts, promptly restock returns, cores.

- Be friendly, professional and efficient when working with all customers, both on the phone and in person

Qualifications and Skills

Parts Counter Representative Job Requirements:

- Must have prior, relevant experience

- Ability to read and comprehend instructions and information.

- Must have at least basic computer skills

- Professional, personal appearance.

- Ability to work well with the public, sometimes with several customers at a time.

- Ability to work both individually and as a team

- Must be able to lift 50lbs or more

- Will be required to wear a dealership provided uniform.

Benefits include:

- Health insurance

- Dental insurance

- 401(k)

- Flexible spending account

- Short term disability

- Long term disability

- Life insurance

- Paid time off

- 10 paid holidays a calendar year

- Company paid uniforms