Hybrid - Care Transitions Liaison - RN

About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical , Village Medical at Home , Summit Health , CityMD , and Starling Physicians .

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

Shift Schedule: 3 -12s Thursday - Monday or Friday - Tuesday

At VillageMD,   we're   looking for a Care Transitions Liaison to help us transform the way primary care is delivered and how patients are served. As a national leader on the forefront of healthcare,   we've   partnered with many of today's best primary care physicians.   We're   equipping them   with the latest digital tools. Empowering them with proven strategies and support. Inspiring them with better   practices   and consistent results.

We're   creating care   that's   more accessible. Effective. Efficient. With solutions that are value-based, physician- driven   and patient-centered. To   accomplish   this,   we're   looking for individuals who share our sense of excellence, are ready to embrace change, and never settle for the status quo. Individuals who have the confidence to lead but the humility to never stop learning.

Could this be you

As an extension of the primary care physician’s (PCP) care team, Care Transitions Liaisons partner with a diverse population of patients, primarily meeting with patients in one or more settings such as, in a clinic, home, facility, or other community settings. Face-to-face engagement with patients ensures our patients have   an optimal   care experience and   maintain   connection to their primary care provider. Care Transitions Liaisons collaborate with PCPs, hospitalists, multidisciplinary Care Management team members and community agencies/services with the overall goal of improving health outcomes and reducing avoidable   utilization   for complex and high-risk patients. Care Transitions Liaisons provide wholistic assessments including the physical, mental, social, and spiritual needs of patients with complex medical conditions. Through shared decision making, Care Transitions Liaisons develop patient-centered care plans with both episodic and longitudinal interventions. These collaborative relationships   assist   in mitigating barriers to health,   decrease   unnecessary healthcare spend/cost, and   reduce   future   utilization   events.

How you can make a difference

- Engage patients and their support systems at the point of care, assessing health and risk status and   establishing   patient centered care plans

- Provide early intervention related to condition/lifestyle management, medication adherence and address any unmet social determinants of health (SDOH) needs

- Collaborate with inpatient care team, hospitalist/ SNFist   to ensure patient is receiving well- coordinated care and potential risk factors are mitigated prior to discharge, reducing the risk of readmission

- Promote advance care planning and navigate patient through process to outline their healthcare wishes

- Coordinate with inpatient and outpatient multi-disciplinary care teams to ensure a safe transition of care, including scheduling of   timely   PCP post-discharge follow up appointments and referrals to social work

- Maintain consistent communication with the PCP related to   patients'   admission,   discharge   and outpatient status

- Serve as a patient advocate and point of contact to ensure continuity of care

- Monitor patients as they transition from facilities to home, completing post-discharge follow up, medication reconciliation, reducing   patients'   overall risk of readmission

- Able to perform and report clinical information of medically complex patients during multidisciplinary clinical rounds

- Actively engage and collaborate with PCP’s and office staff in   identifying   high-risk patients

- Maintain a core understanding of population health and the clinical management of at-risk patients

- Employ motivational interviewing skills to elicit   optimal   patient engagement/outcomes

- Perform comprehensive   assessments   identifying   risk factors and addressing barriers to care such as medication adherence, SDOH   factors   and health literacy.

- Able to develop self-management action plans with patients

- Partner with VMD Pharmacy, Social   Work   and payer partners to develop focused interventional programs for patients with chronic conditions or complex social or behavioral needs

- Identify   and address gaps in care across empaneled population

- Leveraging a deep understanding of chronic disease pathophysiology and coincident symptoms/comorbidities, coach patients & caregivers on health conditions, self-management techniques and develop escalation plans   in the event of   a decompensation

- Complete   timely   documentation of clinical interventions in applicable care management and EMR systems

- Develop and   maintain   effective professional working relationships with assigned   PCPpractice (s) and hospital systems

- Engage patients in a variety of settings,   determined   by program models and initiatives

- Facilitate positive patient interactions designed to support all care management functions

- Serve as a preceptor for onboarding care management team members

Skills for success

- A passion for changing the way healthcare is delivered and experienced for complex and/or disadvantaged patients and communities

- Ability to engage diverse populations (age, ethnic groups, socio-economic levels, etc.) and provide culturally sensitive coaching, education and   assistance   to members and their families/caregivers

- A service orientation and a “can do” attitude

- Displays Strength-Based Approach to collaborative problem solving

- The ability to receive feedback and apply it to work performance

- Demonstrates   consistently, strong ethics and sound judgement

- A low ego and humility; an ability to gain trust through   good communication   and doing what you say you will do

Experience to drive change

- 3+ years of direct, clinical nursing experience

- Registered Nurse with an unencumbered license in   Georgia   required

- Care management experience in a primary care or inpatient setting preferred

- This is   a weekend position – must be available to work  four, ten-hour shifts on the weekends (Friday, Saturday, Sunday, Monday)

- Valid driver’s license and personal transportation for community visits

- Comfort and efficiency with technology including Microsoft suite of products

- Utilizing a variety of electronic health records including data capture, data   mining   and reporting

About Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families.  Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities ( EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit,  https://www.consumer.ftc.gov/JobScams  or file a complaint at  https://www.ftccomplaintassistant.gov/ .