Patient Services Specialist 1 - Pflugerville Pulmonary Clinic

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

- We serve faithfully by doing what's right with a joyful heart.
- We never settle by constantly striving for better.
- We are in it together by supporting one another and those we serve.
- We make an impact by taking initiative and delivering exceptional experience.

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Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Job Summary

The Patient Services Specialist 1, with direct oversight, provides administrative support in a physician office, clinic, or other area. This role assists patients to ensure high-quality, patient-centered care. Duties include patient relations, check-in and check-out, scheduling, insurance verification, and answering phones.

Essential Functions of the Role

- Assists with patient duties, including relations, check-in, check-out, scheduling, insurance verification, and answering phones. Arranges follow-up visits and referral appointments.
- Assists with patient registration by collecting and verifying insurance information. Verifies patient demographics and enters changes into the computer system. Directs patients to appropriate waiting areas.
- Accepts payments for physician/clinic services according to established guidelines.
- Posts payments and enters charges into computer utilizing appropriate codes.
- Generates daily payment reports and verifies cash drawer against report.
- Provides accurate patient, medical, financial or procedural information to patients or approved outside entities.
- May be required to discuss financial arrangements with patients.
- Receives and directs phone calls. Assists patients and other visitors.
- Responds to routine inquiries concerning practice services, hours of operation, etc.
- Ensures any patient complaints are handled appropriately.
- Assists with medical records duties as requested.

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Key Success Factors

- Good listening, interpersonal and communication (oral and written), and professional, pleasant and respectful telephone etiquette.
- Ability to adapt communication style to suit different audiences. Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful.
- Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
- Ability to calm upset patients in a composed and professional demeanor.
- Excellent data entry, numeric, typing and computer navigational skills, with attention to details.
- Comfortable working in a fast paced, constantly changing and stressful environment.
- Demonstrates strong computer skills with the ability to navigate multiple software systems, learn new technology quickly, and accurately perform daily tasks using standard business applications.

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Belonging Statement

We believe that all people should feel welcomed, valued and supported.

QUALIFICATIONS

- EDUCATION - H.S. Diploma/GED Equivalent
- EXPERIENCE - Less than 1 Year of Experience