Front Desk Administrative Assistant

Why Apply to New Frontier Immigration Law.

Join the  New Frontier Immigration Law  team and help change the lives of 1 million undocumented immigrants in the USA. Our mid-sized law firm in Phoenix, AZ is committed to humanitarian-based immigration and finding innovative solutions for seemingly impossible problems.

Are you ready to join one of the fastest-growing law firms in the US, where incredible opportunities await? Here, we don’t just offer a job: we provide an environment that challenges you to become the best version of yourself.

- Learn more about New Frontier Immigration  here (https://youtu.be/5Y74z8S-XNU?si=6iMAiAzgePxpNoJN).

- Learn more about our CEO/Founder Hillary here (https://newfrontier.us/about-us/).

- Learn more about our Core Values here (https://newfrontier.us/join-our-team/).

Role Objective:

We are seeking a Front Desk Administrative Assistant to join our team. As the first point of contact for the Firm - whether by phone or in person - this person ensures every client, prospective client, and visitor receives a professional and welcoming experience. They are efficient problem-solvers, skilled at quickly understanding what someone needs and either providing the information directly or connecting them with the right resource. Beyond front-desk duties, this role also supports day-to-day office operations including client communication, document handling, payment processing, and maintaining a well-organized office making it a critical part of the Firm's daily functioning.

Responsibilities:

Front Desk & Office Operations

- Opens and closes the office daily.

- Greets clients and visitors, providing a professional and welcoming first impression.

- Regularly cleans and organizes commonly used areas, including the seating area and conference rooms.

- Maintains supplies inventory - monitoring stock levels, anticipating needs, and placing and expediting orders.

- Orders supplies and manages office equipment as part of general administrative support.

Client Communication & Support

- Manages client communication, answering questions and ensuring client needs are met.

- Takes payments via cash, money order, check, and LawPay.

- Exhibits polite, professional communication across phone, email, and mail.

Scheduling & Document Management

- Reviews Outlook calendars and scheduled appointments, staying ahead of upcoming meetings and deadlines.

- Scans signed forms into Filevine following client reviews.

- Processes incoming mail by scanning and uploading to Dropbox.

- Performs general administrative duties, including filing, copying, binding, and scanning.

Team Support & Confidentiality

- Maintains confidentiality of all sensitive client information and documents.

- Supports the broader team through strong organization and communication.

- Performs other duties as assigned by the supervisor.

Requirements:

- Fluency in Spanish.

- Ability to commute to our Phoenix and Glendale, AZ offices (this is not a remote position).

- High school diploma or equivalent.

- 1–3 years of similar administrative or front-desk experience.

- 1+ years of experience with Microsoft Office (Word, Excel) and Google products.

- 1+ years of customer service experience.

- Strong work ethic, problem-solving skills, and attention to detail.

- Ability to maintain confidentiality of sensitive information.

- Reliable, accurate, and detail-oriented in day-to-day work.

Compensation & Benefits:

- $20 hourly

- Health, Vision, Dental

- PTO

- Comprehensive health insurance package

- 401(k) with company match

- Paid time off and holidays