Team Leader, Client Services

Sawyer SourcingWangaratta, VictoriaOn-siteFull-timeSenior, 5–8 yearsListed 2 days ago

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About this role

- Wangaratta

- Prominent Community Services organisation

- $115K ++

This not for profit organisation is a well-established and purpose-driven community service provider operating across the region. Working in partnership with government, local services and community stakeholders, they deliver high-quality services that support at risk individuals and families.

Known for its values-led culture, collaborative leadership and focus on continuous improvement, the organisation combines commercial discipline with genuine social impact. Team members are driven by a shared commitment to strengthening communities and creating positive outcomes that make a real difference.

The Role
We are looking for an individual with proven leadership skills to lead a dedicated team in the community services sector.

- Lead and support a multidisciplinary team

- Oversee daily service delivery to ensure quality, compliance and positive client outcomes

- Provide supervision, performance management and professional development to staff

- Manage stakeholder relationships, complaints and operational risk

- Monitor budgets, reporting and regulatory requirements

- Contribute to continuous improvement and service development initiatives

The Benefits

- Exercise during work hours. Up to two paid exercise breaks a week during your ordinary work hours

- Health & wellbeing reimbursements. Claim up to $450 a year back for any health & wellbeing related expenses

- Employee Assistance Program providing independent, free, confidential support for you and members of your family

- Option to purchase additional leave

- Ongoing training and professional development opportunities (including access to financial support and study)

Pay & Conditions
In return for your dedication, experience and professionalism, you will receive:

- An attractive base salary of $115, 000 + super (based on Social, Community, Home Care and Disability Services Industry Award 2010, Level 6)

- 12% Superannuation

- 17.5% Annual Leave loading

- The ability to maximise your take home pay with Salary Packaging - up to $15,900 for living expenses and additional $2,650 for meal and entertainment expenses each year tax free

About You
To be successful in this role you will have the following:

- Relevant qualifications or experience in leadership or management

- Experience leading, coaching and mentoring a team in a service-based environment

- Ability to work under pressure, meet deadlines and be adaptable

- Ability to contribute to service development and improvements

- Highly developed customer service and problem-solving skills

- Highly developed communication, negotiation and advocacy skills

- The ability to influence culture, role model organisational values and engage a team to achieve outcomes

- Highly developed organisational and time management skills

- Well-developed IT and administrative skills

- Current Drivers Licence

- Experience within the social services or community sectors will be highly regarded

Contact Dan Sawyer on 0403 899143 for more information .

The successful candidate must participate in a National Police Check and Working with Children Check as this role operates within a Child Safe organisation.

Aboriginal and Torres Strait Islander peoples and people of culturally diverse backgrounds are encouraged to apply.