Human Resources Administrator - (Labour Relations)

Job Title:                                            Human Resources Administrator

Name of Employer:                         Pacific Coast Community Resources Inc. – also known as PCCRI

Address of work location:            1805 Scarborough Crescent, Port Coquitlam, British Columbia., V3C 2R2, Canada

Employment Term:                         Full-time, Permanent, On-site work

Duties :

1. Employee and Labour Relations:
- Support employee and labour relations matters within a unionized work environment, including employee concerns, workplace issues, and grievances.
- Assist with the documentation, tracking, and resolution of employee grievances in accordance with collective agreements, organizational policies, and applicable legislation.
- Provide administrative support and backup for the front desk as needed.
- Participate in and record minutes for staff meetings and multi-disciplinary team meetings.
- Contribute to the Health and Safety program, including record keeping, and participate in OH&S drills and inspections as required.
- Perform other related duties as required to support organizational objectives.
2. Employee Lifecycle Administration
- Manage the end-to-end onboarding process for new hires, including communications, shift confirmations, onboarding checklists, and orientation schedules.
- Ensure accurate collection and verification of all required documentation, such as identification, certifications, and other employment forms.
- Process all employment lifecycle changes, including shift change requests, employee name/address/SIN updates, exit requests, and Record of Employment (ROE) requests.
- Administer approved leave and return-to-work processes.
- Serve as a primary point of contact for new hires, addressing onboarding-related inquiries.

3. Clearance & Compliance Management
- Coordinate and monitor the HUB and SRAT clearance processes, ensuring all information is submitted, verified, and compliant.
- Liaise with program managers and stakeholders to resolve discrepancies, address questions, and prevent delays.
- Conduct and record reference checks as part of the clearance and recruitment process.
- Maintain accurate and up-to-date records of all clearance statuses, escalating issues as needed.
- Perform monthly audits of HR trackers to ensure compliance with company policies and legal requirements.
- Maintain personnel records, union deduction slips, and work permit records, providing timely updates on expirations.

4. Recruitment Support
- Support full-cycle recruitment activities, including pre-screening candidates and assisting with interviews as required.
- Create offer letters for new employees in collaboration with managers and the HR Director.
- Collaborate with hiring managers to align onboarding timelines and expectations with organizational values.
5. HR Reporting, Systems and Process Improvements
- Generate reports on HR metrics such as onboarding effectiveness, clearance timelines, and process efficiency.
- Administer employment verification and income verification letter requests.
- Identify areas for improvement in HR processes, recommending and implementing solutions to enhance efficiency and the employee experience.
- Maintain proficiency with database management programs or HRIS systems.

6. Employee Engagement & Communication
- Coordinate employee recognition, incentive programs, and staff appreciation events to promote engagement and morale.
- Assist with the execution of engagement surveys and analyze results to identify trends and areas for improvement.
- Communicate HR policies, procedures, and standards to employees and other stakeholders as requested.
- Support HR projects, including updates to websites, social media platforms, and newsletters.

Education:

Bachelor Degree in human resources management, business administration, industrial relations, or
completion of a professional development program in human resources administration.

Experience:

Minimum of (2-3) years of recent, relevant experience in a human resources or benefits role.

Specific experience and skills are required in:
 
- Technical Proficiency: Advanced skills in Microsoft Office Suite (Outlook, Teams, Word, Excel, PowerPoint) and hands-on experience with HRIS or database management systems.
- HR Knowledge: Practical experience managing the complete employment lifecycle. Familiarity with HR best practices, labour laws, collective agreements, and BC employment regulations is preferred.
- Communication & Interpersonal Skills: Excellent verbal and written communication skills, with a demonstrated ability to interact effectively and diplomatically with a diverse group of people at all organizational levels.
- Organizational Skills: Superior attention to detail, organizational, and time-management skills, with a proven ability to multitask, meet intensive deadlines, and follow through on assignments in a fast-paced environment.
- Professional Qualities: A high degree of professionalism, integrity, and the ability to maintain strict confidentiality. Collaborative team player with a positive manner and strong relationship-building skills.

Salary :                 CAD $52,000 - 58,000 per annum

Hours:                  40 hours per week

Language Requirements :              English

Benefits: Extended health, dental, and vision coverage, Employee & Family Assistance Program,
RRSP/pension plan, Maternity and parental leave (as per legislation), 15 days paid vacation.