About this role
A successful candidate for the role of Fraud Prevention Representative should possess strong communication skills, enabling effective collaboration with his team and different teams across multiple countries. They must have a deep understanding of customer service/fraud prevention principles and the ability to analyze diverse fraud vectors and ensure to adapt to market-specific needs. The candidate should also demonstrate cultural sensitivity, problem-solving abilities, and the capability to receive and act on constructive feedback to drive continuous improvement and maintain
high customer satisfaction levels.
Responsabilities
● Real time evaluation and transcript missing information from Identity Documents of suspicious
sales flagged by automated tools.
● Prevent identity theft and other fraud vectors as well as report them accurately.
● Contribute to Finance Order originations by approving good sales and correctly blocking bad sales.
● High sense of urgency by reporting issues or bugs derived from Dashboards or Tools.
● Manages and resolves customer disputes related to banking transactions, delivering timely and empathetic support in compliance with internal policies and regulatory requirements; proactively identifies and prevents potential fraud by detecting suspicious patterns, conducts in-depth investigations and root-cause analysis, and collaborates with cross-functional teams
Requirements
● Partially or completed technical or university studies in related areas such as Business Administration, Communications, or similar fields.
● Basic level of English.
● Intermediate knowledge of Microsoft Office tools.
● Previous experience in customer service or support, preferably in sales or the financial sector, for at least one year.
● Effective communication skills, ability to work in a team, and handle difficult situations under pressure.
Benefits
- 100% Company-funded Health and dental and vision discount plan for employees and immediate family members.
- Life insurance.
- Phone finance, Headphone, home office equipment and wellness perks.
- 30 days of Christmas bonus
- 20 days paid Vacation
- 50% Vacation premium
- $2,000 MXN monthly grocery coupons
- $2,000 USD annual Co-working Travel perk
- $2,000 USD annual Professional Development perk
- Catered lunches
PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
PayJoy Principles
Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening