About this role
Description
- Produces new leads through owner referral programs.
- Identify and address questions and find solutions to incoming customer service inquiries. Maintain detailed logs and records of all client interactions.
- Offer Hilton Grand Vacations products and programs to owners to generate maximum net sales volume while maintaining a professional and ethical representation of the company. Present upgrade opportunities to existing owners - presents products, follows finance guidelines and asks for the Owner's business.
- Reports to the Director of Sales and Project Director and will be required to provide weekly status or as requested reporting on all areas of responsibility.
- Responsible for growing Owner Referral and Direct Sales business models
- Commits to the company's culture, operating policies, procedures, sales process, and customer service guidelines.