Collections Advisor Inbound/Outbound - Mobility

The Opportunity

Are you a results-driven communicator who thrives in a fast-paced environment? We are looking for a proactive Collections Specialist to join our team. In this role, you won’t just be "chasing payments"—you will be a vital link between our business and our customers, providing professional solutions that balance commercial outcomes with exceptional service.

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What You’ll Do

As a key member of our Credit & Collections team, you will take full ownership of your assigned portfolio. Your day-to-day will involve:

- Proactive Engagement: Managing a high volume of inbound and outbound touchpoints to resolve overdue accounts and secure payment commitments.
- Strategic Negotiation: Utilizing your communication skills to negotiate sustainable payment arrangements within approved guidelines.
- Portfolio Management: Prioritizing your workflow based on risk and aging, ensuring no account falls through the cracks.
- Problem Solving: Investigating account discrepancies and resolving billing queries to remove barriers to payment.
- Risk Mitigation: Identifying and escalating financial hardship or high-risk cases with empathy and according to regulatory standards.
- Data Integrity: Maintaining meticulous records of all customer interactions and outcomes to ensure audit and compliance readiness.

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What You’ll Bring

To be successful in this role, you are someone who enjoys the "thrill of the resolve" and remains calm under pressure.

The Essentials:

- Communication Excellence: You are confident on the phone, able to lead challenging conversations with professionalism and empathy.
- Resilience: You possess a thick skin and a positive attitude, maintaining focus in a high-volume, KPI-driven environment.
- Detail Orientation: You take pride in the accuracy of your work, from data entry to following complex credit policies.
- Accountability: You have a "hunter" mindset for resolving arrears but a "helper" mindset for customer service.

The "Nice-to-Haves":

- Previous experience in Collections, Banking, or Accounts Receivable.
- Familiarity with credit, billing, or arrears management processes.

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Why Join Us?

We offer a structured, supportive environment where your performance is recognized. You’ll be part of a team that values continuous improvement and provides the tools you need to hit your recovery targets and grow your career in financial service.