Director/Senior Director of Client Services

JobgetherUnited StatesOn-siteFull-timeStaff, 8–12 yearsListed 2 days ago

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About this role

Accountabilities:

- Lead end-to-end delivery of business solutions for a defined portfolio of clients, overseeing project management, implementation, and ongoing value realization.

- Build and maintain strong client relationships while acting as the primary liaison between client stakeholders, technical teams, engineers, and subject matter experts.

- Partner with clients to analyze existing business processes and identify opportunities for transformation through technology-enabled solutions.

- Guide stakeholders at different organizational levels through platform capabilities, tailored business solutions, and insights relevant to their business objectives.

- Lead and support cross-functional teams working across artificial intelligence, machine learning, ontologies, inference engines, rules-based systems, and natural language processing.

- Provide business and client-driven input into the ongoing development and enhancement of technology and solution offerings.

- Translate complex datasets and analytical findings into clear business stories, actionable recommendations, and measurable client outcomes.

- Support the broader vision for scalable business process transformation and help identify opportunities to expand and optimize client engagements.

- Establish and maintain clear project documentation, including requirements, use cases, process diagrams, data dictionaries, and other technical or functional documentation.

Requirements:

- Bachelor’s or master’s degree in a relevant field, or equivalent professional experience.

- At least 5 years of experience in Revenue Growth Management (RGM) within a global Consumer Packaged Goods (CPG) organization.

- Professional experience in one or more of the following areas: Trade Promotions, Pricing, Assortment, or Supply Planning.

- Demonstrated experience managing client-vendor relationships within a software technology environment, preferably involving AI-driven solutions.

- Previous experience managing cross-functional teams and working directly with enterprise clients.

- Strong analytical and critical-thinking abilities, with the capacity to transform complex data into clear insights and actionable business recommendations.

- Experience with data visualization and analytics platforms such as Power BI, Tableau, or comparable tools.

- Excellent verbal and written communication skills, with the ability to communicate effectively with both technical and business audiences through presentations, documentation, and analysis sessions.

- Strong requirements documentation skills, including experience with approaches such as use cases, activity diagrams, sequence diagrams, state charts, data dictionaries, and class or entity relationship diagrams.

- Strong business judgment, problem-solving ability, and commercial awareness.

- Proficiency with Microsoft Office tools, including Word, Excel, PowerPoint, Project, and Visio.

- Knowledge of data science, machine learning, natural language processing, business intelligence, or related technologies is a plus.

- Knowledge of statistics and experience with R, Python, or similar programming languages is a plus.

- Must reside in the United States and be eligible to work without sponsorship.

- Willingness to work remotely while aligning with Eastern Time Zone hours; candidates in the East and Central U.S. regions are particularly preferred.

- Ability to travel occasionally based on client or project requirements.

Benefits:

- Competitive compensation.

- Employer-paid employee-only health coverage.

- Medical, dental, and vision insurance options.

- 15 days of paid time off.

- 7 paid holidays plus 3 floating holidays.

- 401(k) retirement plan.

- Full-time employment with benefits.

- Remote work within the United States.

- Occasional travel opportunities based on client and project needs.

How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
 Why Apply Through Jobgether? 
 
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
 
 
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