Bilingual Automotive Warranty Adjuster

Accountabilities

- Review warranty contracts, previous claims, and related documentation to determine coverage and claim validity.

- Assess automotive body, mechanical, and related damage to establish appropriate repair procedures and pricing.

- Communicate with repair facilities to understand reported failures, diagnostic procedures, required repairs, and applicable labour and parts costs.

- Determine the most appropriate repair approach based on warranty coverage, pricing, vehicle condition, and remaining warranty terms.

- Negotiate labour and parts pricing with repair facilities and authorize eligible repairs in accordance with individual warranty contracts.

- Determine when an independent inspection is required and coordinate the appropriate next steps.

- Review total-loss claims and confirm eligibility when applicable.

- Support dealerships and service personnel in resolving outstanding or unsettled claims.

- Communicate claim decisions clearly, accurately, and promptly to customers, claimants, dealers, and internal teams.

- Maintain productivity and service-level objectives, including response times, average handling time, and adherence to established service standards.

- Deliver a consistently high level of customer service during every interaction.

- Participate actively in coaching, team-development activities, and continuous-improvement initiatives by sharing feedback and expertise.

Requirements

- Minimum of 5 years of automotive body repair experience is preferred.

- Fluent bilingual communication in English and French is required .

- An Auto Body Technician Certificate or Estimator qualification is preferred but not mandatory.

- Strong knowledge of automotive mechanical systems, vehicle body structures, and light-duty trucks.

- Ability to evaluate technical information, identify problems, gather relevant facts, and reach sound conclusions.

- Strong understanding of automotive repair procedures, labour requirements, parts pricing, and estimating practices.

- Experience with Audatex or Mitchell estimating systems is considered an asset.

- Excellent verbal and written communication skills, with the ability to explain technical and coverage-related decisions clearly.

- Strong negotiation, interpersonal, and relationship-building abilities.

- Customer-focused mindset with a commitment to service quality and continuous improvement.

- Intermediate computer proficiency, including Microsoft Word, Excel, and Outlook.

- Ability to interpret detailed technical instructions and apply warranty requirements accurately.

- Strong organization, attention to detail, and ability to manage multiple claims while meeting productivity and service expectations.

- Ability to work effectively in a remote environment while collaborating with dealerships, repair facilities, customers, and internal teams.

Benefits

- Fully remote position: Work remotely from Ontario, Canada.

- Full-time employment: Opportunity to join a dedicated automotive warranty and claims team.

- Customer-focused environment: Work directly with dealerships, repair facilities, customers, and service professionals.

- Professional development: Opportunities to participate in coaching, team development, and continuous-improvement initiatives.

- Technical application: Apply your automotive repair, estimating, claims, negotiation, and customer-service expertise in a specialized warranty environment.

- Employee benefits: Benefits are available in accordance with the applicable employment and benefits plans.

- Inclusive workplace: Commitment to equal employment opportunity and reasonable accommodation throughout the recruitment process.

How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
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