Order-to-Cash Manager

Context

Veesion is a fast-growing scale-up (Series B) deploying AI-powered video theft detection in thousands of retail stores across France, Italy, Spain, the US, Brazil and more. We sell directly to SMB retailers, to mid-market chains and franchises, and through an indirect channel of resellers, integrators and distributors active in dozens of countries. We are around 150 people.

That growth turns into thousands of invoices a month, in several currencies, across 25+ countries, under three different commercial models. On SMB, collection improves through automation and the removal of manual touches. On Mid-Market and Indirect, it improves through hands-on account management.

This role owns both.

Missions

Mid-Market and partner accounts, high touch (40%)

- Full financial ownership of global partners and Mid-Market accounts across 25+ countries
- Manage end-to-end billing for these accounts: invoicing, error correction, credit notes, payment plan negotiation
- Own the collection of these accounts personally: call the payer, agree and follow payment plans, resolve billing disputes, issue formal notices, escalate to service suspension or external recovery when needed

SMB collections, automated by design (20%)

- Own the automated dunning sequences end to end: triggers, timing, wording, escalation steps, service suspension and reactivation
- Run the monthly non-payment churn cycle: prepare the list, review exceptions with CSM, execute, report the outcome
- Run the controls that must pass before any client-facing action, because a wrongly suspended store is a churn event we created ourselves

Order-to-Cash process and continuous improvement (15%)

- Run and continuously improve the end-to-end Order-to-Cash process, from billing to collection to write-off
- Maintain the collections playbook: dunning sequences, escalation steps, suspension and churn calendars, rules for placing an account on hold
- Improve and maintain the operational tooling used to run collections: cockpits, ageing views, control reports and alerts, built with AI-assisted development tools

Receivables, reporting and controls (15%)

- Maintain the ageing balance and its reconciliation between the billing and accounting systems
- Manage doubtful debt, provisioning and write-off proposals, including the clean-up of legacy receivables
- Manage external recovery agencies: case referral, follow-up, fee negotiation, performance review

Cross-functional coordination (10%)

- Work with CSM and Sales on account health, escalation and retention actions
- Act as the Finance point of contact for customer billing and payment matters
- Report billing and contract issues to Product and Sales and follow them through to resolution

What this role is measured on

- DSO, consolidated and by segment
- Amount and share of receivables over 90 days
- Bad debt ratio
- Accuracy of the collection forecast
- Number of manual collection actions on SMB, expected to fall structurally as automation takes over

You're a Great Match If:

- Between 3 and 5 years in collections, credit management or finance operations, in a B2B environment
- Experience with international, multi-currency receivables
- Solid grasp of the billing cycle and of reconciliation between the billing platform and accounting
- Comfortable calling a payer, negotiating a payment plan and holding the commercial relationship together while the debt gets resolved
- Rigorous with data, autonomous, and keen to document and improve a process
- Fluent French and English, Spanish/Italian is a plus

Nice to have, not required: subscription billing platforms (Hyperline, Chargebee, Stripe Billing or equivalent), formal notice and pre-litigation experience, partner or reseller billing, scale-up experience.

Recruitment Process

- HR screening Interview - 20 min
- Interview with the Finance Manager - 30 min
- Case study debrief with CFO and Finance Manager - 90 min
- Reference checks

Benefits

- Salary: ~50k€ depending on profile and experience
- Swile meal voucher card, 50% public transport coverage, full health insurance from day one
- Offices in the heart of Paris (Beaubourg), flexible remote policy
- An international team, fast growth and real room to develop
- An inclusive culture committed to diversity, equity and inclusion

- Start date: ASAP