About this role
Key Responsibilities:
- Provide technical assistance to end-users, diagnosing and resolving hardware, software, network, and peripheral issues in a timely manner, working with the external support of our providers when necessary.
- Manage helpdesk tickets, prioritize issues, and ensure solutions are delivered.
- Troubleshoot and resolve problems related to operating systems (Windows, macOS, Linux) and applications (Office 365, Slack, …).
- Assist in the installation and configuration of hardware and software, ensuring all devices are functioning properly and meet company standards.
- Help with system updates, software installations, and hardware upgrades as needed.
- Manage user accounts, access rights, and permissions in IT managed applications.
- Assist with setting up new employee workstations and ensuring users have the necessary tools and accesses to perform their roles efficiently.
- Write new and keep up-to-date documentation of system configurations, procedures, and troubleshooting steps for internal use and reference.
- Create and update user guides and help documents for common IT issues and solutions.
- Assist in generating periodic reports on the status of systems, tickets, and any recurring issues.
- Work closely with senior IT staff and other departments to ensure the smooth operation of IT services across the company.
- Provide basic training to end-users on common software and hardware issues, ensuring they are equipped to solve minor problems on their own.
- Cyber-security sensibilization
💪 About you
- You have a first experience in handling IT support in a fast growing company.
- You love helping people and investigating to solve problems in a fast-paced environment, and you demonstrate strong customer service skills.
- Rigor and team spirit mindset
- Proficiency in Windows, macOS, and Linux operating systems.
- Admin experience with Google Workspace,Okta, Slack, Office 365, MDM (Iru & Intune).
- Familiar with ticketing systems.
- Basic knowledge of hardware components, including desktop/laptop setups, printers, peripherals and meeting rooms.
- fluency in English and French