Receptionist

The In2Great Receptionist:

- Phone Responsibilities

- Answer all phone calls pleasantly and direct as needed

- Answer all questions patiently and politely

- Check voicemail daily, return phone calls within 24 hours of message, relay messages left on VM to appropriate people

- IF VM is inquiring about services- fill out a new intake form with all information available from VM

- Intakes

- Answers phone calls in a kind, knowledgeable and diligent manner

- Gather all information needed for new patient referrals

- Fill out the digital intake form  in its entirety

- Immediately send a message in the INTAKES TEAMS to let the Head of Department know about new intake

- Get insurance info regardless of in or out of network status.

- Send the family the “Welcome “DocuSign/Email”

ADDITIONAL FRONT DESK RESPONSIBILITIES:

- Add to “Intake referrals by month”

- LOMN Responsibility

- Manage the waiting area

- Charting for new Clients

- Conversing with several departments and therapists

- Web contact

Check Web Contact Email Daily : Start your day by checking the designated email inbox where web contact inquiries are received. Make sure to do this regularly to stay on top of new inquiries.

- Respond to Web Contact Inquiries

Check in clients:

- Check in all clients upon arrival

- Alert therapist that their client arrives via teams

- Filing

- Assists with filing all paperwork as necessary

- Assists with filing charts when necessary

- Intake packets

- Copy and stuff hard copies of the intake paperwork packet as needed.