Family Services Specialist I/II

Family Services Specialist I/II

This is a full-time position in an office setting

Monday through Friday  8:00 AM - 5:00 PM.

This position is located in Shawnee, Oklahoma.

Annual Salary:

- Level I  H14A: $37,440.00 + Full State Employee Benefits (https://oklahoma.gov/omes/omes-careers/benefits.html)
- Level II H14B: $40,248.00 + Full State Employee Benefits (https://oklahoma.gov/omes/omes-careers/benefits.html)

Travel is occasional. Must possess a valid driver's license and maintain required car insurance.

Must attend mandatory in-office training, including JumpSTARt Training located at a regional training facility. (Travel and lodging paid).

Minimum Qualifications:

Level I:

- Education and Experience requirements consist of two (2) years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment;
- or an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience.
 
Level II:

- Education and Experience requirements consist of​ a bachelor’s degree;
- or an associate’s degree plus two (2) years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment
- or an equivalent combination of education and experience, substituting one (1) year of experience in professional business, public sector, or social work environment for each year of the bachelor’s degree;
- or two (2) years of experience as a Family Services Specialist.

Job Responsibilities

- Greet clients in a professional and kind manner in an OKDHS retail space.
- Assess the needs of individuals and determine eligibility for specific programs for Adult and Family Services.
- Interview clients in an office setting or via phone.
- Manage a caseload. 
- Compile data and complete documentation to determine eligibility. 
- Make appropriate program referrals to community resources. 
- Participate in individual and staff conferences.  
- Must attend all mandatory training associated with the position.

*Preference may be given to Work Ready Oklahoma (WRO) participants.
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If you have questions, please contact [email protected]

OKDHS is a Fair Chance Employer.

This is a position in the Oklahoma Civil Service

Announcement Number: 26-JD218

83001911/JR65487