About this role
If you're looking for the chance to learn, grow, and make a contribution to the community, look at employment opportunities with Full Sail University. You'll find your choice of career opportunities, great benefits, an environment that welcomes and values creativity, and a work experience that is both challenging and rewarding!
Summary: The AR Contact Specialist assists Full Sail students with questions related to tuition charges and payments via phone, email, and in person.
Essential Duties and Responsibilities:
- Handles incoming calls from students and parents
- Responds to email inquiries from students and parents
- Assists students visiting the Business Office to make payment or ask questions
- Assists in adding non-tuition charges to student accounts
- Takes incoming payments for tution and fees
- Makes outgoing calls regarding collections or payment due as needed
Other Responsibilities:
- Adheres to the policies and procedures of Full Sail University
- Maintains strict confidentiality of company and personnel information
- Demonstrates a strong commitment to the mission and values of the organization
- Adheres to company attendance standards
- Performs other duties as assigned
Supervisory Responsibilities :
No
Competencies:
- Strong organizational, analytical, and interpersonal skills
- Creative and innovative writing ability, including proofreading and editing for grammar and punctuation
- Exceptional written and verbal communication skills
- Detail oriented
- Ability to multi-task and work independently
- Ability to interact with staff at all levels in a fast-paced environment
Education and/or Experience:
- Bachelors Degree in Business Administration, Finance, or related discipline preferred.
- Previous experience working in a customer service environment.
Computer/Equipment Skills:
- Proficiency using software programs such as MS Word, PowerPoint, Excel, and Outlook
Environmental Factors/Physical Demands :
Work is performed in an office environment. While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system; enter alpha-numeric data into a computerized system often while listening on the telephone. May be subject to bending, reaching, kneeling, stooping and lifting up to thirty (30) pounds.
Full Sail is an Equal Opportunity Employer.