About this role
This role serves as the primary point of contact between the laboratory and its clients, including physicians, healthcare providers, patients, and internal staff. The ideal candidate will ensure prompt, professional, and efficient communication, assist with test orders and results, resolve issues, and uphold high standards of customer satisfaction.
EDUCATION :
High school diploma or GED required; completion of formal phlebotomy training program or equivalent is preferred.
YEARS OF EXPERIENCE:
Minimum of one year experience as a phlebotomist or health care-oriented background.
REQUIRED SKILLS AND KNOWLEDGE : Excellent customer service skills, maintain an 95% Answer /Call Ratio, Provide testing requirements, Documentation of all customer concerns and clerical tasks Working knowledge of basic computer applications, such as word and excel.