Customer Order Specialist

Job Description As a Customer Order Specialist, you will play a vital role in ensuring customer satisfaction by providing accurate and timely support. You will conduct system training sessions, prepare customer quotes, and handle both non-stock and emergency orders efficiently. Your role will involve monitoring order status, communicating project updates, and resolving financial discrepancies. Responsibilities

- Conduct ongoing system training sessions with the team.
- Prepare and provide customer quotes.
- Process non-stock orders within 48 hours and handle all emergency orders.
- Monitor and update order status, ensuring past due orders are completed daily.
- Perform daily sourcing activities.
- Communicate upcoming projects to the team.
- Resolve accounts payable and accounts receivable issues.
- Request and process order revisions.
- Review open orders regularly.
- Expedite material and ensure timely customer inquiry responses.
- Work on OSD&D reports.
- Track orders and maintain accurate records.
- Complete and manage SMAA forms, providing alternate materials for discontinued items.
- Fulfill SQAD requirements by obtaining necessary documents from customers.

Essential Skills

- Order entry and management experience.
- Familiarity with Microsoft Office.
- 1-3 years of experience in customer service or order management.
- Self-motivated with strong problem resolution skills.
- Good follow-up and professionalism.
- Proficiency in customer service, order tracking, computer skills, and inventory management.

Work Environment Work hours are from 7:30 AM to 4:00 PM, Monday through Friday, with occasional additional hours during busy periods. The company offers a family-oriented environment, celebrating birthdays and organizing team events. Bonuses may be provided mid-year or at the end of the year based on profitability. The company has a stable workload, being part of the utility market, and is known for its customer satisfaction tradition.
Job Type & Location
This is a Contract position based out of Chicago, IL.
Pay and Benefits
The pay range for this position is $24.00 - $26.44/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Chicago,IL.
Application Deadline
This position is anticipated to close on Sep 30, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.