About this role
Five Star Solutions is seeking Bilingual Outbound Enrollment Agents for English and Spanish to support a fast-paced healthcare enrollment program serving eligible health-plan members. This is a light sales, scripted outbound position focused on helping members understand and enroll in available health programs.
This is an exciting opportunity to join a growing program where strong performers can make an immediate impact by helping members while delivering exceptional customer experiences.
This is a remote position for those that reside in = AL, FL, GA, ID, IA, IN, KS, LA, MI, MS, MO, NE, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY
Responsibilities
- Make outbound calls to eligible health-plan members using an automated dialing system.
- Follow established scripts and enrollment procedures accurately.
- Engage members in professional, friendly, and conversational discussions.
- Explain program benefits and enrollment opportunities clearly.
- Address common questions and objections while keeping the conversation focused on enrollment.
- Navigate Salesforce CRM and other required systems while speaking with members.
- Reference general health or prescription-related information already provided in the system without independently collecting sensitive health information.
- Document call outcomes and enrollment activity accurately.
- Meet established quality, productivity, and enrollment goals.
- Protect member information and follow all required privacy and compliance procedures.
Qualifications
- Previous outbound calling, call center, customer service, sales, or enrollment experience preferred.
- Strong verbal communication and active listening skills.
- Comfortable following a structured script while maintaining a natural conversation.
- Ability to confidently handle questions, hesitation, and objections.
- Professional, patient, and empathetic communication style.
- Comfortable working with CRM systems and multiple computer applications.
- Strong attention to detail and accurate documentation skills.
- Ability to work independently in a remote environment.
- Reliable attendance and a strong commitment to meeting performance expectations.
- Must be able to Speak, Read, & Write fluently in English & Spanish
Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.
Pay $17/hr with $1 differential for nights and weekends + incentives
Hours: Monday–Friday between 9:30 AM–8:00 PM Central Time with 1 Saturday per month
Paid Training - typically 1 week in length from 8:00am-5:00pm Mon-Fri (MST)
Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days