About this role
The Title Specialist is directly responsible for securing all necessary documents to accompany applications to transfer vehicle title ownership. Tasks include compiling all necessary documents, communicating with customers and vehicle owners, resolving problems and discrepancies, answering inbound phone calls, sending emails, and providing excellent customer service. Compliance with state and/or buyer requirements is essential. Where IAA has authorization to process applications as an acting state processing authority, Title Specialist may also work within those state systems
- 1-2 years State/National title processing experience
- 2-3 Years Previous knowledge in title and salvage title requirements
- Maintaining customer databases
- Proficient in MS Office Suite; Outlook, Word, Excel, PowerPoint
- Typical Field Office Environment