Human Resources Contact Center Coordinator

Already a Kwik Trip Coworker?  Follow this link to apply:   myapps.kwiktrip.com 
Location: Department 669 
Shift: Daytime
Experience:  Less than 1 year
Full Pay Range: $19.53 to $27.33

Actual pay will be based on various factors, such as a candidate’s qualifications, skills, competencies, proficiency for the role, and internal equity. In addition to base pay, Kwik Trip gives 40% of pre-tax profits back to our coworkers with bonuses ranging from 8-12% of each coworker’s gross annual wage depending on company profitability and offers a comprehensive benefits package, including health insurance, 401k, paid time off, and more.

Full Time Talent Operations Contact Center Coordinator - La Crosse, WI:  We are looking for a fun, friendly, and highly motivated individual to join our TO Contact Center. The TO Contact Center plays a crucial role in our TO Service delivery strategy. We are the first point of contact for coworkers, leaders, applicants, and others who need service and services provided by our Talent Operations department.

The TO Contact Center Coordinator, is responsible for ensuring our customers’ TO needs are taken care of.  We provide high-quality customer service and support to employees and potential job candidates within a high-paced TO Contact Center. We handle a variety of questions, concerns, and requests. related to benefits, payroll, policy clarification, hiring and onboarding new hires, employee relations concerns and other TO topics. In addition, the Contact Center Coordinator performs first-level troubleshooting of TTTT (Talent Technology) systems.

- Serve as the primary customer contact for internal and external customers in a call/contact center environment utilizing knowledge base and case management tools to assist customers in completing their talent operations needs, in accordance with service center
- Respond to a wide range of TO-related questions accurately and promptly.
- Guide employees through TO processes, such as leave requests, time off, and updating personal information in TO systems.
- Escalate complex or sensitive TO matters to the TO Call Center Supervisor or designated TO specialists for further assistance and resolution.
- Accurately log details of customer interactions in our case management software.
- De-escalate situations involving dissatisfied coworkers, applicants, or guests by offering patient assistance and support
- Participate in the Knowledge Management process to ensure the team has the knowledge and information needed to be successful, and that the coworker-facing Knowledge Base Articles in the KT Service Portal contains accurate information for our coworkers and leaders
- Various TO activities as needed.

Qualifications:

- Exceptional interpersonal and rapport building skills.
- Great active listening skills – Patiently listen to caller, clearly understand the reason behind their call, and take ownership and address the reason for the call
- Patience and empathy
- Adaptability and flexibility
- Troubleshooting skills
- Computer literacy
- Kwik Trip Mission and Values
- Excellent telephone etiquette and ability to deal effectively with customers, internal and external, peers and management.
- Ability to project a professional image over the telephone
- Associate degree in Human Resources, Business Management, or related field preferred
- 1 year experience in Customer Service, Technical Support, or Business Management, or Call/Contact Center is preferred
- Excellent oral and written communication skills
- Skill in typing 50+ wpm

Work Schedule:   Monday through Friday, daytime hours (HR Hours: Between 7:00 am and 5:00pm)

Deadline to Apply: Friday, October 2nd

Kwik Trip, Inc. is a family-owned, Midwest company, in operation since 1965. We are dedicated to serving our guests and coworkers while treating everyone like family. Along with our award-winning culture, we are proud to be an Equal Opportunity Employer. Learn more about Kwik Trip and our culture.
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