PBX operator

Hours of Work :
8
Days Of Week :
2
Work Shift :

Job Description :

Your Job:

Provide operator services, police dispatch, emergency systems monitoring, and alert/code
paging for physicians, visitors, and staff.

Supports the mission, vision, values and strategic goals of Methodist Health System.

Your Job Requirements:

- ## Able to handle stressful situations and make decisions in a timely manner
- ## Able to organize work and work area with time constraints in a fast paced environment
- ## Able to professionally and effectively communicate (orally and in writing).
- ## Able to work flexible schedule at various campuses within the MHS system
- ## Computer skills, operating systems not limited to Microsoft Office
- ## Demonstrates adaptability and is able to flex schedule and perform other duties in the department as needed.
- ## Demonstrates good customer service skills. Is able to listen and understand customer needs and follows up to assure that both parties are mutually satisfied with the service provided.
- ## Demonstrates initiative, is a self starter
- ## Work Experience: 6 months in multi-line phone operation and radio dispatching required; 6 months communications experience in healthcare or hospital setting preferred

Your Job Responsibilities:

- ## Answer and direct incoming calls. Provide assistance and directory services.
- ## Attend annual safety training and complete necessary safety training requirements.
- ## Dispatch appropriate personnel in the event of emergency situations, alerts, group contact utilizing various contact means including paging, radio, and electronic notification tools.
- ## Maintain activity logs for Police Department, engineering, and other staff as directed/required by position.
- ## Monitor and react to alarms (i.e. code red, code blue, alert I/II, code EMRT). Monitor the fire system and panic alarm system and respond according to policy.
- ## Provide dispatching services for MHS Police Department, engineering, and other staff utilizing two-way radio communication on campus.
- ## z-Other duties as assigned.

Methodist Richardson Medical Center is a 443-bed, full-service, acute care hospital that serves Richardson, Garland, Plano, and surrounding areas in Dallas and Collin counties. We are a Certified Comprehensive Stroke Center as well as the nation’s first hospital to receive The Joint Commission’s Gold Seal of Approval ® for Pancreatic/Hepatic/Biliary Cancer Certification. We also provide services at Methodist Richardson Medical Center – Campus for Continuing Care, which include a behavioral health and addiction recovery unit, inpatient rehabilitation, long-term acute care, and more. We strive to have a diverse workforce that reflects the communities we serve and welcomes the skills and talents of all groups. Our reputation as an award-winning employer shows in the distinctions we’ve earned:

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- ## Magnet®-designated hospital
- ## 150 Top Places to Work in Healthcare by Becker’s Hospital Review , 2023
- ## Top 10 Military Friendly® Employer, Gold Designation, 2023
- ## Top 10 Military Spouse Friendly® Employer, 2023
- ## Level III Neonatal Intensive Care Unit
- ## Level III Trauma Center

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