Customer Intelligence Specialist

Join our team and help us build strong relationships with our clinic partners while delivering an excellent customer experience.

Key Responsibilities

- Receive and respond to clinic inquiries.
- Support clinic training and activation.
- Follow up on expired clinic documents and update clinic profiles accordingly.
- Review and organize data received from clinics.
- Follow up on KYC requirements for new and existing onboarded clinics.
- Handle refund requests and clinic-related cases.
- Analyze clinic activity and identify recurring trends or issues.
- Prepare insights on clinic behavior, engagement, and support needs.
- Highlight inactive or low-engagement clinics for follow-up.
- Prepare a monthly summary report of completed activities.
- Share recurring clinic feedback and key observations with the relevant teams.

Working Conditions

- Location: Office
- Working Days: 5 days/week
- Working Hours: 8 hours/day

Requirements

- Bachelor’s degree in Business Administration, Marketing, Healthcare Management, or a related field is preferred.
- Experience in Customer Support, Customer Success, Account Management, Operations, or a similar role.
- Strong follow-up and relationship-management skills.
- Excellent organizational skills with strong attention to detail.
- Ability to handle multiple requests, cases, and follow-ups efficiently.
- Good problem-solving and decision-making skills.
- Ability to work collaboratively with different teams and communicate feedback effectively.
- Proactive, responsible, and customer-oriented mindset.