About this role
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
What you will have an opportunity to do:
HEAD OF RACQUETS
1900 BANYAN CLUB ROAD | WEST PALM BEAH | FLORIDA
This is a rare and exciting opportunity to become part of an extraordinary team shaping a world-class lifestyle destination. Dutchman's Pipe is more than a private club — it’s a bold vision brought to life, offering an immersive blend of elegance, energy, and exclusivity. Our members enjoy a dynamic and luxurious environment filled with exceptional amenities, elevated service, and unforgettable experiences. From our immaculate 18-hole championship golf course to our world-class racquet facilities and meticulously curated hospitality offerings, Dutchman's Pipe redefines what it means to belong. But our greatest asset isn’t our facilities — it’s our people. We take immense pride in a team that is passionate, dedicated, and committed to excellence in every interaction. If you are driven to deliver impeccable service, embrace innovation, and thrive in a culture that celebrates professionalism, creativity, and purpose — we want to meet you. At Dutchman's Pipe, you’ll find a rewarding environment that values your contributions and empowers you to grow within one of the most exciting hospitality ventures in the world
CLUB PRINCIPLES
“Extraordinary experiences delivered by a superior staff.”
- Honesty, Integrity, and Respect
- Positive Attitude and Friendly Demeanor
- Pride of Work Product and the Organization
- Teamwork and Cooperation
- Dedicated Work Ethic and Knowledge of Job Requirements
- Consistent Delivery of Excellent Products and Services
- Courtesy and Professional Conduct
- Excellent Communication Skills
- Follow Through on Promises
JOB DESCRIPTION
General Responsibilities: The Head of Racquets is responsible for launching, developing, and managing the Club’s tennis, pickleball, and padel programs. This position will focus on creating an active racquet community, engaging members of all skill levels, and delivering a high-quality member experience.
Specific Responsibilities:
- Oversee daily operations of the racquet facilities and racquet shop.
- Manage merchandise, inventory, equipment, and special orders.
- Ensure the courts, shop, and surrounding areas are maintained to Club standards.
- Collaborate with golf, fitness, food and beverage, membership, and hotel teams to create integrated member experiences.
- Assist with the department’s operating budget, revenue goals, and expenses.
- Represent the Club professionally and provide attentive, personalized service to members and guests.
- Provide excellent service to club members by promptly responding to inquiries, coordinating lesson schedules, and ensuring a positive, personalized experience.
- Ensure racquet sports facilities are well-maintained, with clean courts, proper net setup, and safe surfaces, upholding the club's standards.
- Work with club management to plan and host racquet sports events, including clinics, tournaments, and social gatherings that build community among members.
- Assist members in selecting racquet sports equipment by recommending racquets, balls, and apparel suited to their skill level and style.
Qualifications:
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- Certified Tennis Teaching Professional (USPTA or PTR certification preferred).
- Proven experience in teaching tennis lessons to players of all ages and abilities.
- Maintain a professional appearance, demeanor, and attitude at all times, representing the tennis program and shop with integrity and professionalism.
- Strong communication and interpersonal skills.
- Passion for tennis and a commitment to fostering player development.
- Ability to organize and manage tennis programs and events.
- Flexibility to work evenings, weekends, and holidays as needed.
- First aid and CPR certification (preferred).
Job Benefits:
- Full Health Benefits (per Club Policies, if applicable)
- 401K Retirement Benefits (per Club Policies, if applicable)
- Gratuities
- Holiday Bonus
What are we looking for?
Compensation:
$75000
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$75000
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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