About this role
Role: The Collections Specialist I is responsible for collecting delinquent payments and providing member service regarding collection issues.
Essential Functions and Responsibilities:
- Performs outbound calls on delinquent members, services inbound calls, accurately documents member interactions, payment arrangements, and action plans in the core collection platform.
- Skip traces for members that the Credit Union hasnt been successful in reaching; reviews loan documentation, leverages skip trace platorm(s) and references prior collection notes in an effort to reach the member.
- Performs other job related duties as assigned.
Experience:
- Minimum 1 year of experience processing transactions and delivering customer/member service in a banking or credit union environment Required
- One or more years of experience in a banking or credit union collections environment Preferred
Education:
- High School Diploma or GED Required
Other Skills Required:
- Proficiency in Microsoft Office Suite, to include Word, Excel and PowerPoint.
- Excellent organizational and analytical skills
- Ability to communicate clearly and professionally with all levels of an organization.
- Excellent written and verbal communication skills, including business writing ability
- Excellent time management skills and accustomed to working with deadlines.