IT Support Specialist

JPC Partners is looking for 2 nd (2pm – 10pm) and 3 rd (10pm – 6am) shift onsite Level I IT Support Specialists that will provide technical assistance and support to users experiencing hardware, software, or network issues. This hands-on role is critical for ensuring the smooth operation of an organizations IT systems and empowering employees to use technology efficiently.
Key Responsibilities

- Respond to user inquiries and support requests regarding computer systems, software, and hardware.

- Diagnoses and troubleshoot technical issues, including hardware, software, network, and peripheral problems.

- Install, configure, test, maintain, monitor, and upgrade workstations, servers, printers, and related hardware and software.

- Monitor IT assets (such as computers, servers, network devices, and software licenses) to ensure availability, performance, and compliance with company policies.

- Track and manage the inventory of IT assets, including asset assignment, lifecycle status, and location.

- Provide remote and onsite support, including resolving incidents via phone, email, or ticketing systems.

- Maintain and update technical documentation, including issue logs and solutions.

- Enforce IT policies and procedures to ensure system security and compliance.

- Monitor system performance, conduct regular maintenance, and apply software patches and updates.

- Collaborate with other IT teams to escalate and resolve complex issues.

- Assist with onboarding/offboarding processes for employees.

- Stay current with technological advancements and recommend improvements.

Required Skills & Qualifications

- Experience in IT support, help desk, or technical troubleshooting roles.

- Strong knowledge of PC operating systems (Windows, macOS), networking basics, hardware troubleshooting, and VOIP.

- Able to evaluate network performance and make necessary recommendations.

- Familiarity with ticketing systems, remote support tools, and IT asset management platforms.

- Proficient with SolarWinds platform.

- Excellent communication and customer service skills.

- Ability to explain technical concepts to non-technical users.

- Strong problem-solving and organizational skills.

- CompTIA A+, Network+, Security+ certification is desirable.

- Microsoft Certified Professional (MCP) desired.

- Warehouse or Logistics Industry experience desired.