Level 2 IT Technician

Here at Icon Tech Group , our mission goes beyond providing technology solutions. We help our clients achieve the highest level of operational excellence so they can focus on what matters - their core business. Through our comprehensive range of services, we ensure our clients stay ahead in the ever-changing technology landscape and maximize their overall success.

We’re looking for a Level 2 IT Technician to join our dynamic team of IT professionals. In this role, you’ll play a key part in delivering top-tier support, troubleshooting complex technical issues, and ensuring our clients' systems run smoothly.

RESPONSIBILITIES

- Monitor and respond to service tickets promptly and effectively.  
- Diagnose and resolve technical issues related to workstations, servers, and networks. 
- Provide remote and on-site IT support and assist clients with technical inquiries. 
- Document all communication and steps taken in the service ticket for future reference.   
- Proactive management of client infrastructure.

TECHNICAL QUALIFICATIONS

- Proven experience in troubleshooting hardware and software issues  
- Advanced knowledge of Windows devices is required. Mac experience is a plus! 
- Proficiency in administering Microsoft365, Active Directory, and Google Workspace 
- Experience in managing systems and servers, ensuring their stability, security, and optimal performance. 
- Solid understanding of networking and virtualization (e.g., DHCP, DNS, VLAN). 
- Excellent communication and problem-solving skills. 
- Ability to work efficiently under pressure in a fast-paced environment.

HR INFORMATION

- Salary: $80,000-$95,000 depending on experience
- Full-time position, in-office 
- Schedule: Mon-Fri, 8:30 AM to 5:30 PM  On-call on Saturdays and on Jewish holidays

- Occasional client site visits

If you're a proactive IT professional who enjoys solving complex technical challenges, we’d love to hear from you! Apply now and be part of our team.