About this role
This position will provide exceptional service, while ensuring service level agreements (SLA) are met and the revenue cycle is managed appropriately. This role requires maintaining a positive relationship by promoting the Integra Connect suite of products and services. The position must be well-versed or can master and understand the core aspects of the EMS industry.
The Client Coordinator requires strong communication skills and the ability to maintain a positive relationship with our clients and workforce (domestic/global). This role requires critical thinking, problem-solving, and analytical skills to identify trends and propose innovative solutions. Must exhibit strong organizational skills with the ability to multi-task and meet aggressive deadlines.
Responsibilities:
- Provide support to assigned clients and understand the client’s operating requirements, including overall claims expectations and metrics. Conduct analyses to investigate ongoing or one-time operational issues.
- Function as the liaison between the Client Teams and Operational Teams via emails and support tickets.
- Exhibit expert knowledge regarding the products and services offered. Inform clients of new available services or updates to existing ones.
- Proactively research and resolve problems, communicate trends, and propose solutions for client and/or operational improvement. Exhibit expert knowledge regarding the products and services offered. Inform clients of new available services or updates to existing ones.
- Partner with multiple levels of management and departments to maximize the efficiency of the billing process and improve cash collection.
- Complete special projects as assigned, the specifications of a project are satisfied, regular status updates are provided, and quality standards are met.
Qualifications
- High School Diploma or GED required; associate’s degree in business, Accounting, or Healthcare Management or related fields, preferred.
- Two (2) years of medical billing experience is required, medical transportation billing experience is a plus.
- Previous mentoring and/or supervisory experience preferred.
- Experience leading and/or working with a global team a plus.
- Possess strong analytical, organizational, and problem-solving skills; ensures efficiency and quality standards are met.
- Ability to effectively utilize proprietary accounts receivable billing system and internet tools, (e.g., internet mapping programs, eligibility websites, address search engines).
- Technical knowledge of revenue cycle management principles, including working knowledge of cash posting processes, medical record guidelines, coding, and accounts receivable follow-up (e.g. HCPCS, CPT, ICD codes).
- Knowledge of HIPAA requirements, Sarbanes-Oxley (SOX) requirements, PHI, and compliance regulations.
Benefits:
Integra Connect, LLC provides a comprehensive benefits plan
- Medical/Dental/Vision Insurance beginning the 1st of the month following your date of hire
- Paid Time Off
- 401k with employer match
- Paid Holidays and Floating Holiday
Equal Opportunity Employer
Please note that the deadline for submitting applications is DATE . All applications must be received by this date to be considered.