Teller I

Leadership:

- Proactively seek opportunities for personal and professional development.  Be growth minded.

- Enthusiastically support bank initiatives.

- Develop and maintain a supportive relationship with branch and interdepartmental teammates.

Sales & Service:

- Deliver unmatched service by consistently executing the MCB PROMISE.

- Handle customer transactions efficiently, with minimal errors and in accordance with the bank’s policies and procedures.

- Answer the telephone using MCB protocol.  Warmly transfer calls when necessary.

- Develop a conversational competence about all bank products.  Take the initiative to develop product knowledge.  Consistently identify customer needs and present solutions.

Job Functions:

- Make daily deposits and withdrawals for customers which includes checking proper ID and verifying signatures.

- Issue money orders and correctly complete the transaction in the log book.

- Buy and sell money from the vault.

- Open mail and process transactions.

- Process night drop deposits.

- Prepare and verify vault shipments.

- Fill out Currency Transaction Report forms when necessary.

- Accept loan payments for customers.

- Accept safety deposit box payments for customers.

- Assist customers with reordering debit cards.

- Assist customers with re-setting their online banking password.

- Complete all assigned training by the required deadline.

- Process cash advances

- Review daily cash items and general ledger reports

- Prepare the daily teller balancing report.

- Assist Relationship Banker with administrative duties as needed.

- Complete assigned training within the required deadlines.

- Other duties as assigned.

Qualifications

POSITION:            Teller I - Generally 0-2 years of experience