About this role
Location: Remote – Philippines
Work Schedule:
We’re currently hiring for two available shifts:
Dayshift: Monday to Friday, 9 AM to 6 PM PH time
Nightshift: Monday to Friday, 11 PM to 8 AM PH time
About Us
Safari Micro is a well-established U.S.-based MSP and value-added reseller supporting businesses, schools, and government agencies across the U.S. Founded in 1997 and headquartered in Chandler, Arizona, we’re expanding our Philippines-based IT Support Team.
Position Summary
We are seeking a highly skilled and versatile Senior Infrastructure Engineer to support, maintain, and enhance technology infrastructures. This role is responsible for managing and supporting on-premises and hybrid environments, including servers, virtualization platforms, data center infrastructure, Active Directory, Microsoft 365, networking, storage, backup solutions, and end-user technical support.
The ideal candidate is a hands-on infrastructure generalist with strong troubleshooting abilities and broad experience across enterprise technologies. This individual will serve as a key technical resource, ensuring the reliability, performance, security, and scalability of our organization's and/or our client’s infrastructure while delivering exceptional support to users.
Essential Responsibilities
- Administer and support Windows Server environments and core infrastructure services.
- Manage Active Directory, Group Policy, DNS, DHCP, user accounts, permissions, and identity management.
- Administer Microsoft 365, including Exchange Online, Teams, SharePoint, OneDrive, licensing, and user support.
- Maintain VMware and Hyper-V virtualization environments, including provisioning, monitoring, and troubleshooting virtual machines.
- Support physical servers, storage systems, and data center operations.
- Manage backup and disaster recovery solutions to ensure business continuity.
- Assist with network infrastructure, including switches, firewalls, VPN connectivity, and wireless environments.
- Provide Tier II/III technical support and serve as an escalation point for complex technical issues.
- Troubleshoot infrastructure, application, hardware, and end-user technology problems.
- Implement security best practices, system patching, and vulnerability remediation.
- Maintain technical documentation and participate in infrastructure projects and upgrades.
- Collaborate with internal teams, vendors, and business stakeholders to support organizational technology needs.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, or equivalent work experience.
- 5+ years of experience supporting enterprise infrastructure environments.
- Experience providing advanced technical support and troubleshooting.
- Strong communication, customer service, and problem-solving skills.
- Strong experience with:
- Windows Server Administration
- Active Directory
- Microsoft 365 Administration
- VMware vSphere and/or Microsoft Hyper-V
- DNS, DHCP, and Group Policy
- Backup and recovery solutions
- Storage technologies and data center operations
Preferred Qualifications
- Experience with Microsoft Azure or other cloud platforms.
- Knowledge of networking technologies, including firewalls, VPNs, and switching.
- Experience with PowerShell or automation tools.
- Relevant certifications such as VMware VCP, Microsoft, CompTIA Server+, Network+, or CCNA.
Key Competencies
- Broad infrastructure knowledge
- Strong troubleshooting and analytical skills
- Customer-focused approach
- Ability to prioritize and manage multiple responsibilities
- Excellent communication and teamwork skills
- Commitment to continuous learning
Compensation & Benefits
💵 Competitive pay, based on your experience and technical depth
🖥️ Brand new WFH gear: Laptop, monitor, headset
🏛️ Mandatory government benefits + 13th month pay
🏥HMO (w/1 dependent)
🏖️ 15 days of PTO/year + Birthday Leave
🎓 Paid certifications + training aligned to your career goals
🎁Year-end performance bonus
To stay updated on our latest technology, follow Safari Micro, Inc and our Azure architect Jeremy Wallace on LinkedIn.