About this role
About the Role
This is the customer- and stakeholder-facing half of a Forward Deployed Engineering function at a fintech infrastructure company building identity and onboarding solutions for businesses globally. You will own the end-to-end deployment experience for enterprise clients, ensuring they get maximum value from the product while feeding real-world insights back into how the team builds and scales.
What You'll Do
- Partner with enterprise customers to design and execute implementations tailored to their specific needs.
- Manage stakeholder relationships across complex enterprise environments with competing priorities.
- Lead detailed project planning and execution throughout deployments, keeping all teams aligned and on track.
- Analyze customer requirements early, break them into actionable priorities, and communicate trade-offs clearly.
- Collaborate with product, engineering, and growth teams to identify friction points and improve implementation processes.
- Build documentation, tooling, and playbooks that make future deployments smoother and more scalable.
What We're Looking For
- 4 to 5 or more years of relevant professional experience, including at least 3 years in customer-facing deployment, implementation, or solutions engineering for enterprise software.
- Meaningful expertise in KYB, KYC, AML, regulated onboarding, or a closely related compliance domain, this is the strongest signal for the role.
- Operating experience in fintech, banking, or a startup environment; a purely management-consulting background without hands-on operating experience is a weak fit.
- Demonstrated track record managing complex enterprise implementations from kickoff through go-live, including scope management and stakeholder coordination.
- Proficiency with project management methodologies such as Agile, Waterfall, or Scrum, and tools like Jira, Asana, or Monday.com.
- Experience translating between technical and non-technical stakeholders and breaking down technical requirements into prioritized work.
- Experience driving cross-functional collaboration between product, engineering, and customer-facing teams to resolve blockers.
- Familiarity with SaaS or fintech products, identity platforms, or payment and financial infrastructure is a plus.
- Exposure to API integrations, data migration, or technical onboarding processes is advantageous.
- Background at a recognized high-execution operator in fintech or technology is preferred.
- Strong written and verbal communication skills with a structured, systems-thinking approach.
- Comfortable operating in ambiguous, fast-moving environments with evolving processes and roadmaps.
Compensation & Benefits
Base salary ranges from EUR 93,000 up to approximately EUR 146,000 depending on level, with meaningful jumps between levels. The company uses a transparent, fixed leveling system with no individual salary negotiations. Visa sponsorship is not available for this role.
Location
On-site in Amsterdam, Netherlands . Candidates must be based in or willing to relocate to Amsterdam.